Settings and activity

54 results found

1. Super Admin full access to VM and SMS on the Admin Portal

   62 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jan Octiva supported this idea  ·  Sep 18, 2025

2. Scheduled Report Download

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   5 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jan Octiva shared this idea  ·  Aug 28, 2025

3. ENGAGE VOICE predictive dialer

   3 votes

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   Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Jan Octiva supported this idea  ·  Aug 22, 2025

4. Ability to use different Pre-Recorded voicemail messages within a RingCX campaign

   3 votes

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   Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Jan Octiva supported this idea  ·  Aug 22, 2025

5. Shorten the voicemail duration a caller can record

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jan Octiva supported this idea  ·  Aug 21, 2025

6. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

   10 votes

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jan Octiva supported this idea  ·  Aug 18, 2025

7. Performance Reports for Message-Only Extensions

   13 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Jan Octiva supported this idea  ·  Jul 31, 2025

8. Extracting more RingSense Data via Reports or API

   6 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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   Jan Octiva supported this idea  ·  Jul 29, 2025

9. Allow to Customize the Default Tab when Opening the RingCentral App

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Edit…  ·  Delete…  ·  Admin →
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   Jan Octiva shared this idea  ·  Jul 22, 2025

10. Mobile app as endpoint of RingCX

    25 votes

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    Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Jul 2, 2025

11. Ability to transfer RingEX calls directly to RingCX Users

    17 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Jun 23, 2025

12. Improve your support web site and standardize your support practices with a customer focus

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Apr 22, 2025

13. Support breadcrumb structure in support site

    3 votes

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    Planned  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Apr 22, 2025

14. Add "case portal" tab or link in support site

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Apr 22, 2025

15. Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

    98 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Apr 18, 2025

16. Analytics Report view on RingCentral App

    5 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Apr 17, 2025

17. Report for Users Login, Usage and Activity on RingCentral app

    19 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Apr 17, 2025

18. Ability to remove the deleted users from the performance report

    28 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Apr 10, 2025

19. Suppress deleted call queue members from Call queue analytics

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Mar 25, 2025

20. Remove old or inactive users from Business Analytics

    6 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Mar 25, 2025