Settings and activity

79 results found

1. Audible notification for incoming call & DTMF support

   9 votes

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   Implemented  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jan Octiva shared this idea  ·  Dec 22, 2025

2. SMS Auto-Forwarding

   102 votes

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   Under Review  ·  29 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jan Octiva supported this idea  ·  Dec 2, 2025

3. Support for SSO across multiple Entra ID tenants.

   141 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jan Octiva supported this idea  ·  Nov 21, 2025

4. Enchanced voicemail transcript

   5 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Jan Octiva supported this idea  ·  Nov 21, 2025

5. Add Session timeout for RingCX user

   15 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jan Octiva supported this idea  ·  Nov 13, 2025

6. Super Admin full access to VM and SMS on the Admin Portal

   73 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jan Octiva supported this idea  ·  Sep 18, 2025

7. Scheduled Report Download

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   5 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jan Octiva shared this idea  ·  Aug 28, 2025

8. ENGAGE VOICE predictive dialer

   4 votes

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   Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Jan Octiva supported this idea  ·  Aug 22, 2025

9. Ability to use different Pre-Recorded voicemail messages within a RingCX campaign

   3 votes

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   Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Jan Octiva supported this idea  ·  Aug 22, 2025

10. Shorten the voicemail duration a caller can record

    22 votes

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    New  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Aug 21, 2025

11. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

    10 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Aug 18, 2025

12. Performance Reports for Message-Only Extensions

    16 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Jul 31, 2025

13. Extracting more RingSense Data via Reports or API

    7 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Jul 29, 2025

14. Allow to Customize the Default Tab when Opening the RingCentral App

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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    Jan Octiva shared this idea  ·  Jul 22, 2025

15. Mobile app as endpoint of RingCX

    38 votes

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    Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Jul 2, 2025

16. Ability to transfer RingEX calls directly to RingCX Users

    19 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Jun 23, 2025

17. Improve your support web site and standardize your support practices with a customer focus

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Apr 22, 2025

18. Support breadcrumb structure in support site

    3 votes

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    Planned  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Apr 22, 2025

19. Add "case portal" tab or link in support site

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Apr 22, 2025

20. Shared SMS were multiple users can receive and send SMS on specific number

    1,445 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jan Octiva supported this idea  ·  Apr 18, 2025