Settings and activity

115 results found

1. More detailed and accurate performance reports

   11 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Nov 5, 2025

2. Number of Abandoned calls missing from Users report

   3 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Nov 5, 2025

3. AI transcription or summary

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Nov 3, 2025

4. Performance Reports to Sync with Business Analytics Report

   25 votes

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   Under Review  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Oct 31, 2025

5. Shared Fax on different credentials

   28 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Oct 29, 2025

6. Business Analytics Date Range - User Permissions

   6 votes

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Oct 24, 2025

7. Synchronize Deskphone to RingCentral Application

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Oct 23, 2025

8. Show Original Callers Number in Caller ID when Transferring calls

   32 votes

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   Implemented  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Oct 2, 2025

9. Increasing the return time of Call Park from 5 minutes to 10 minutes.

   26 votes

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   Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Sep 24, 2025

10. Call Park Location Limit increase

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Sep 10, 2025

11. Conference/3-way calling Automatic recording

    36 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Sep 4, 2025

12. IVR change default greeting being played 3 times

    34 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Sep 3, 2025

13. Dial Zero to reach operator from user extension

    24 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Jul 2, 2025

14. Performance report align with user call logs

    95 votes

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    Under Review  ·  11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Jun 5, 2025

15. Disable/Enable 2 Factor Authentication on certain users

    24 votes

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    Under Review  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  May 28, 2025

16. Increase the limit of widgets on the dashboard.

    3 votes

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    0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  May 15, 2025

17. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    48 votes

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    5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  May 15, 2025

18. Allow Limited Extension as Forwarding Number of User Extensions

    11 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  May 5, 2025

19. Do not ring mobile app together with desktop app - Separate settings to enable in call handling

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Apr 22, 2025

20. Separate ring for Desktop app and Mobile app

    217 votes

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    36 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, this is planned. It is coming with new call service features in Summer 2024!
    Ryan supported this idea  ·  Apr 22, 2025