Settings and activity

138 results found

1. automatically detect RoboCalls

   10 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Mar 24, 2026

2. Manager Access to Automatic Call Notes (AI Transcript) for Other Users

   38 votes

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   New  ·  5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Mar 24, 2026

3. configurable change time of presence status to inactivity

   103 votes

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   Under Review  ·  22 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Mar 19, 2026

4. Retrieve Call Recording When Smart ACR Is Enabled

   11 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Mar 9, 2026

5. SMS Message Log from a direct phone line

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   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Feb 26, 2026

6. The AIR (AI Receptionist) has the ability to customize the "soft skills" used for its conversation/Response style.

   10 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Feb 26, 2026

7. i would like to show the number of pages per fax sent and received under call log

   18 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Feb 10, 2026

8. Fax usage: number of page used per year

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Feb 10, 2026

9. Number of outbound fax pages can be check on the call logs

   4 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Feb 10, 2026

10. ability to check audit trail for more than 180 days

    27 votes

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    New  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Feb 5, 2026

11. Transferring Daily Report Subscription

    8 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    Ryan shared this idea  ·  Feb 2, 2026

12. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    164 votes

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    Under Review  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Jan 28, 2026

13. SMS CNAM

    30 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Jan 15, 2026

14. Role members Site selection in role setting. ability to select sites

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    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Jan 12, 2026

15. Option to Correct AI Receptionist Voice Pronunciation

    21 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Dec 29, 2025

16. AI Receptionist Voice Response

    7 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Dec 29, 2025

17. Conditional Routing: Resolve Inquiries via FAQ/KB Prior to Live Transfer

    12 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Dec 18, 2025

18. Unable to retrieve LOGS (CALL/SMS), FAXES & Voice messages after account migration

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Dec 2, 2025

19. Apply key template on Presence for yealink device

    41 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Nov 25, 2025

20. In live call report we need colomn of total number of calls

    3 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Nov 25, 2025