Ability to change the city location of a phone number
When we phone out, our location on people's caller ID shows us located in a different city and province than where we are located. This is becoming a problem as people are sensitive to possible scams and/or want to deal with local companies only. We have to explain that it's VOIP and when we signed up this was how the number was assigned but people are skeptical. Also, some won't answer our calls because they aren't local. There should be a way to change the number of locations to reflect where we are!
Marlon
shared this idea
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Taylor
commented
This is a huge issue for our company, as well. When we chose our number, we were not told of the city associated with the number. We have been told that our city is not available at this time, but I have a colleague who has RC whose number is associated with our city. I am currently looking for other VOiP providers because of this.