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Settings and activity

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  1. Add support on polycom phones for called number CNAM when the caller’s number is added on the personal contacts. Same behavior when usin...

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    John commented  · 

    RingCentral app support polycom phones for called number CNAM when the caller’s number is added on the personal contacts. Same behavior when using RingCentral app when calling the main company number.

  2. Assign co-host in RingCentral Video

    83 votes

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    Future Consideration  ·  19 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    John commented  · 

    Assign co-host

  3. Fix Voicemail Access

    13 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    John commented  · 

    Have an option to view VM on a call queue group set as operator ext

  4. Include SMS on export data fields

    69 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    John commented  · 

    Have an option to Export SMS and check user extension SMS by super admin

  5. Call Notification as Banner Rather Than Full Screen Takeover

    7 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    John commented  · 

    Have a notification banner like the old app when a member of call queue is accepting or not accepting calls from queue.

  6. Export text conversations to a PDF or other document.

    26 votes

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    Future Consideration  ·  8 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    John commented  · 

    Have an option to export chat and SMS from Ringcentral jupiter

  7. Set a Default Caller ID Based on Contact

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    John commented  · 

    Have an option to set up default caller ID on ringcentral phone

  8. Text from the same main user number

    382 votes

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    66 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
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    John commented  · 

    Able to set main number to send sms/mms not just the operator ext

  9. Position in Queue, Estimated wait time, and Call queue caller call back feature

    220 votes

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    Future Consideration  ·  37 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    John commented  · 

    Have an option for the caller to press a key and leave their call back number instead of waiting on the queue

  10. Allow customer to filter out Missed Call in the Call Logs or Analytics

    15 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    John commented  · 

    Overall percentage and number's for daily analytics report

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