Settings and activity

52 results found

1. increase fax attachment limit

   34 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   John commented  ·  Nov 8, 2023  ·  Edit…  ·  Delete…

   increasing limit of attachment size and sending/receiving the fax

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2. include "seconds" in the time area of call logs

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   John shared this idea  ·  Jan 31, 2024

3. Add support on polycom phones for called number CNAM when the caller’s number is added on the personal contacts. Same behavior when usin...

   4 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   John commented  ·  Aug 22, 2023  ·  Edit…  ·  Delete…

   RingCentral app support polycom phones for called number CNAM when the caller’s number is added on the personal contacts. Same behavior when using RingCentral app when calling the main company number.

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4. Assign co-host in RingCentral Video

   84 votes

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   Future Consideration  ·  19 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   John commented  ·  Jun 8, 2022  ·  Edit…  ·  Delete…

   Assign co-host

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5. Fix Voicemail Access

   13 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   John commented  ·  Mar 7, 2022  ·  Edit…  ·  Delete…

   Have an option to view VM on a call queue group set as operator ext

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6. Include SMS on export data fields

   69 votes

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   Under Review  ·  16 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   John commented  ·  Apr 18, 2022  ·  Edit…  ·  Delete…

   Have an option to Export SMS and check user extension SMS by super admin

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7. Call Notification as Banner Rather Than Full Screen Takeover

   8 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   John commented  ·  Mar 22, 2022  ·  Edit…  ·  Delete…

   Have a notification banner like the old app when a member of call queue is accepting or not accepting calls from queue.

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8. Export text conversations to a PDF or other document.

   27 votes

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   Future Consideration  ·  9 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   John commented  ·  Mar 17, 2022  ·  Edit…  ·  Delete…

   Have an option to export chat and SMS from Ringcentral jupiter

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9. Set a Default Caller ID Based on Contact

   4 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   John commented  ·  Jan 28, 2022  ·  Edit…  ·  Delete…

   Have an option to set up default caller ID on ringcentral phone

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10. Shared SMS were multiple users can receive and send SMS on specific number

    1,242 votes

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    292 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    
    

    Thank you!

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    John commented  ·  Mar 16, 2022  ·  Edit…  ·  Delete…

    Able to set main number to send sms/mms not just the operator ext

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11. Position in Queue, Estimated wait time, and Call queue caller call back feature

    225 votes

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    38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    
    

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    
    

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

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    John commented  ·  Feb 24, 2022  ·  Edit…  ·  Delete…

    Have an option for the caller to press a key and leave their call back number instead of waiting on the queue

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12. Allow customer to filter out Missed Call in the Call Logs or Analytics

    16 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    John commented  ·  Dec 20, 2021  ·  Edit…  ·  Delete…

    Overall percentage and number's for daily analytics report

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