Settings and activity

66 results found

1. Ability to force agents back to Available Status from Dashboard

   10 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Apr 11, 2025

2. Ability to set the "Press #" to "Do Nothing"

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Apr 4, 2025

3. Custom Role Creation

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   4 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Apr 2, 2025

4. customize column when downloading user list

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   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Mar 28, 2025

5. Calendar Presence Is On | O365 Outlook Calendar

   18 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Mar 28, 2025

6. Agent States Transition

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   12 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Mar 20, 2025

7. Custom Rule for Internal Transfer

   18 votes

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Mar 16, 2025

8. Multiple Ringtones for internal/external calls

   20 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Mar 13, 2025

9. Permission to Block a User from Having the Visibility of IVRs from other Sites

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Mar 13, 2025

10. Ability to Sync the details (ext. number & ext. name) of all RC extensions to MS Teams Direct Routing

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Dec 19, 2024

11. Missed call should show on extensions that does not answer call in ring group or call queue

    21 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Nov 21, 2024

12. Call Catcher - alternative to voicemail

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Oct 25, 2024

13. International SMS feature to support country of origin

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Oct 3, 2024

14. Call Queue Prioritization from the same Primary Members

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Sep 20, 2024

15. Add ring group to call queues

    26 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Aug 31, 2024

16. Enable syncing of contact/address book across all users

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    129 votes

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    28 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn more about managing the shared directory of external contacts here!

    Mary Jean supported this idea  ·  Jul 25, 2024

17. Customize Company Contacts / Phonebooks

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Jul 25, 2024

18. - cx needs an option an in the online account or app to make the personal contacts centralized.

    5 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Jul 25, 2024

19. RingCentral for Intune

    13 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Jul 12, 2024

20. Device Manual Provisioning Feature That Allows The "Username" Field To Be Used As The Extension Number

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Mary Jean supported this idea  ·  Jun 19, 2024