Settings and activity

62 results found

1. Add Yealink 79P to device that can receive page

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Mary Jean shared this idea  ·  Oct 27, 2023

2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   675 votes

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   Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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3. Call Report that will show reason it was declined

   8 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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4. Allow Administrator to disable "Auto-answer call" feature

   121 votes

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   14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is available! Learn more here.

5. Email to Fax Report

   7 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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6. email notification of who answers phone in real time

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Add an interrupt message when a call is placed on hold

   9 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Add Ringer and Audio control settings for RingCentral Contact Center Voice Chrome Extension

   8 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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9. Allow download of all extensions

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Comprehensive Report for List of All Users in the Account and Changes and Devices Information please

    20 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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11. Bulk Enable Users after Locked out by fail login attempts

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Increase the time on server for Automatic Call Recording (Data Retention Policy) for 180 days

    20 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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13. Send Fax through FastFax integration

    10 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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14. Add Capability To Set Default Key For Call Flip

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Receive OTP from websites

    229 votes

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    Under Review  ·  51 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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16. Ability to select what user's can see as an outbound caller ID on their RC application

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. Org-Wide SMS Number Block

    39 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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18. Globally Enable/Disable Headset Controls in RC App

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Hide Non - Video Participants

    32 votes

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    Planned  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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20. Auto reply SMS to missed calls

    142 votes

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    Planned  ·  27 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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