Settings and activity

72 results found

1. Add ring group to call queues

   26 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Aug 31, 2024

2. Enable syncing of contact/address book across all users

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   130 votes

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   28 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn more about managing the shared directory of external contacts here!

   Mary Jean supported this idea  ·  Jul 25, 2024

3. Customize Company Contacts / Phonebooks

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Jul 25, 2024

4. - cx needs an option an in the online account or app to make the personal contacts centralized.

   5 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Jul 25, 2024

5. RingCentral for Intune

   14 votes

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   New  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Jul 12, 2024

6. Device Manual Provisioning Feature That Allows The "Username" Field To Be Used As The Extension Number

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Jun 19, 2024

7. Bulk MS teams Disconnect or Reconnect

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   9 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Mary Jean shared this idea  ·  Jun 14, 2024

8. Faxing Support for RingCentral Limited Extension

   8 votes

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   0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  Jun 5, 2024

9. Video meeting Recordings on Archiver

   21 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mary Jean supported this idea  ·  May 30, 2024

10. Barge a call on a Delegated Line Group using Desk Phone

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mary Jean shared this idea  ·  Aug 30, 2023

11. Add Yealink 79P to device that can receive page

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Mary Jean shared this idea  ·  Oct 27, 2023

12. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    685 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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13. Call Report that will show reason it was declined

    8 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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14. Allow Administrator to disable "Auto-answer call" feature

    122 votes

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    14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is available! Learn more here.

15. Email to Fax Report

    7 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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16. email notification of who answers phone in real time

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Add an interrupt message when a call is placed on hold

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Add Ringer and Audio control settings for RingCentral Contact Center Voice Chrome Extension

    8 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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19. Allow download of all extensions

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Comprehensive Report for List of All Users in the Account and Changes and Devices Information please

    20 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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