Settings and activity

290 results found

1. Voicemail Setting Permission for custom role

   36 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  May 1, 2024

2. Multiple Voicemail Greetings

   217 votes

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   Future Consideration  ·  58 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 30, 2024

3. Have the option to switch access for Analytics reports for call queue managers and normal members

   13 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 26, 2024

4. Reports to be edited by others

   22 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 23, 2024

5. Extend SMS functionality to Call Queue (Admin settings, Sending, receiving, and Analytics)

   36 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 18, 2024

6. Forwarding Main Company Number Calls Directly To An External Number

   41 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 3, 2024

7. License Limit

   12 votes

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   0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 29, 2024

8. Allow Blocking Outbound Calls by Number

   178 votes

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   Under Review  ·  33 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 28, 2024

9. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

   186 votes

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   12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn more about controlling user access to the accept queue calls feature here!

   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 27, 2024

10. Add ability for call queues to be added to call monitoring groups

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) shared this idea  ·  Feb 9, 2023

11. Allow App to Bypass Android DND Settings for Audible Notifications

    18 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Sort call queue members by name

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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13. Relocate the chat icon or save button - mobile device

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Turn Administrative Email Notifications Off

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Call monitorers only receive email notifications if both "can monitor" and "can be monitored" is ticket

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Remove email notification to the users when adding or remove users in call monitoring.

    22 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. We need the ability to add more than 100 members to HUD (Heads up display). Currently, there is a limit of 100.

    34 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Retrieve deleted conversations

    40 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Improve "Security Notice from RingCentral" Emails

    45 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Improve the overall expereince of National and International whitelisting

    58 votes

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    6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!