Settings and activity

293 results found

1. Having the ability to search contacts via company name using RingCentral Unified app

   20 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  May 14, 2024

2. Upvoting System for Questions in Team Chats

   6 votes

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   0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  May 14, 2024

3. HUD status is not based on the Message side of the App

   11 votes

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   1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  May 7, 2024

4. Voicemail Setting Permission for custom role

   36 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  May 1, 2024

5. Multiple Voicemail Greetings

   219 votes

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   Future Consideration  ·  59 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 30, 2024

6. Have the option to switch access for Analytics reports for call queue managers and normal members

   13 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 26, 2024

7. Reports to be edited by others

   22 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 23, 2024

8. Extend SMS functionality to Call Queue (Admin settings, Sending, receiving, and Analytics)

   36 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 18, 2024

9. Forwarding Main Company Number Calls Directly To An External Number

   43 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 3, 2024

10. License Limit

    12 votes

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 29, 2024

11. Allow Blocking Outbound Calls by Number

    183 votes

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    Under Review  ·  33 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 28, 2024

12. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    186 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn more about controlling user access to the accept queue calls feature here!

    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 27, 2024

13. Add ability for call queues to be added to call monitoring groups

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) shared this idea  ·  Feb 9, 2023

14. Allow App to Bypass Android DND Settings for Audible Notifications

    18 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Sort call queue members by name

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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16. Relocate the chat icon or save button - mobile device

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Turn Administrative Email Notifications Off

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Call monitorers only receive email notifications if both "can monitor" and "can be monitored" is ticket

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Remove email notification to the users when adding or remove users in call monitoring.

    22 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. We need the ability to add more than 100 members to HUD (Heads up display). Currently, there is a limit of 100.

    34 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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