Settings and activity

76 results found

1. Spam Risk Caller ID to be removed

   159 votes

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   Under Review  ·  30 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Oct 15, 2025

2. AI Notes for Multiple Picked Up Calls, Parked Calls, and Conference Calls

   17 votes

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   New  ·  5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Oct 15, 2025

3. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

   42 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Oct 13, 2025

4. Transfer Analytics

   6 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Oct 9, 2025

5. Increase Data Retention of Analytics

   113 votes

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   15 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.

   
   

   In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.

   
   

   Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US

   
   

   Claire supported this idea  ·  Sep 18, 2025

6. Set multiple numbers in external call forwarding

   19 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Sep 17, 2025

7. TollFree OB Caller ID for AU

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Sep 15, 2025

8. block number for certain site only

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Sep 14, 2025

9. Ability to restrict chat, video, text messaging and contacts in a specific role and/or user

   20 votes

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   2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Sep 10, 2025

10. Allow changing the inter digit timer on desk phone

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Sep 10, 2025

11. Make blacklisted international phone numbers easier for admins to identify

    23 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Sep 3, 2025

12. IVR Menu option If caller enters no action after the prompt played 3 times

    30 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Aug 27, 2025

13. Separate Call Recordings for Private Call Park

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Claire shared this idea  ·  Aug 19, 2025

14. Upgrade firmare for Yealink T42S, T46S etc.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Aug 14, 2025

15. Yealink T54 Hotdesk phone Attended transfer

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    Claire shared this idea  ·  Aug 14, 2025

16. Do not ring mobile app together with desktop app - Separate settings to enable in call handling

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Aug 13, 2025

17. Comprehensive Data Download from RingSense

    22 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Aug 5, 2025

18. Performance Reports to Sync with Business Analytics Report

    28 votes

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    Under Review  ·  7 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Jul 9, 2025

19. Add the option to export AI notes and transcripts through the admin portal

    45 votes

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    New  ·  6 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Jul 7, 2025

20. Multiple extension to be selected on the Voicemail

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Jun 25, 2025