← RingCentral Ideas

Settings and activity

42 results found

  1. Allow customer to filter out Missed Call in the Call Logs or Analytics

    12 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Craig commented  · 

    Similar to the "Missed Calls" view, create a view that only shows your Outgoing calls. On the left, in the Call History section, there would be "All Calls," "Missed Calls," Outgoing Calls," and "Call Recordings." Maybe go ahead and add "Incoming" while you're at it.

  2. Notify the user community of major changes to how RingCentral acts based on user actions

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. Please add an optional setting to automatically forward all calls when on a call or video.

    77 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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  4. HUD pop out window on RingCentral app

    143 votes
    Implemented  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  5. Allow BOTH First and Last name for Dial by Name directory

    8 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  6. Mute incoming call notifications while currently on a call

    567 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Craig commented  · 

    similar to this one https://ideas.ringcentral.com/ideas/CUSTCOM-I-5093

  7. Idle behavior shows users offline even though they are available and logged into RC.

    122 votes
    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Admin →
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  8. Looking to see Custom Status in HUD without having to click the profile picture

    46 votes
    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  9. Add condition to custom call handling: internal vs. external calls

    20 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Add start Audio Conference to the RingCentral Unified App from RingCentral Phone App

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Craig commented  · 

    We do lots of meetings that don't involve video (cameras). I think "Meetings" or "Meet" would be a much more appropriate section name than "Video". See the attached image for a mockup and comparison.

  11. I'd like to be able the schedule conference calls in the future

    41 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Admin →
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  12. Holiday/Night Button

    84 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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  13. Do not push app updates before repo updated

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  14. Release Notifications ahead of schedule

    17 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Craig commented  · 

    We use the Avaya/Ring Central system. ACO is Avaya Cloud Office, which I think is basically a branded Ring Central system. I agree with this suggestion. We are completing our implementation right now, and I have asked repeatedly "When should we expect updates to our ACO app?" and and "How will we be notified about updates to the ACO app?" ...so far everyone basically tells me "we don't know."So it seems that nobody knows when updates are to be released, on which schedule, and we aren't notified when the updates are released (or before they are released). I know there was a release in the past 45 or so days, and I heard nothing about it ever... I just noticed a few items on the left-side menu were rearranged -- just after I had sent out screen shot instructions to our end users!This really is a problem. As a system admin, we need to know when things change so that we can notify our end users about any changes that will impact them. Our end users EXPECT us to know, but we're currently in the dark.Other software vendors provide release notes ahead of an upcoming update. This is what I request. Also, is there a typical schedule for updates? Monthly? Quarterly?

  15. Analytics regarding Text Messaging/SMS

    232 votes
    Future Consideration  ·  28 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  16. Show availability/status in Company contact list.

    101 votes
    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. RCV - Bring Back Whiteboard, Annotate, Voting/Raising of Hand Feature in RC Meetings

    123 votes
    Implemented  ·  29 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  18. Add Remote Control feature to RC Desktop App - Video

    189 votes
    Implemented  ·  71 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Craig commented  · 

    Please merge in CUSTCOM-I-4412. I searched, but was using different terminology when I created my idea. I later found this existing idea.

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    Craig commented  · 

    We use Avaya Custom Office (ACO)/RingCentral. Within the "ACO" app we have the ability to host meetings (under the "Video" category). When in such a meeting, there appears to be no way for the organizer to give control of the keyboard and mouse to another participant. This capability would be good to have.

  19. Combine HUD and APP into one app

    157 votes
    Implemented  ·  11 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  20. Option to separate SMS on main and direct number

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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