Settings and activity
42 results found
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12 votes
An error occurred while saving the comment -
2 votes
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77 votes
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143 votes
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8 votes
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564 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Check it out in app under Notifications and AudioAn error occurred while saving the comment 
Craig
commented
similar to this one https://ideas.ringcentral.com/ideas/CUSTCOM-I-5093
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116 votes
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46 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now available! Please ensure you are on the latest version of the app.
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19 votes
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6 votes
An error occurred while saving the comment Craig
commented
We do lots of meetings that don't involve video (cameras). I think "Meetings" or "Meet" would be a much more appropriate section name than "Video". See the attached image for a mockup and comparison.
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37 votes
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78 votes
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9 votes
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17 votes
An error occurred while saving the comment Craig
commented
We use the Avaya/Ring Central system. ACO is Avaya Cloud Office, which I think is basically a branded Ring Central system. I agree with this suggestion. We are completing our implementation right now, and I have asked repeatedly "When should we expect updates to our ACO app?" and and "How will we be notified about updates to the ACO app?" ...so far everyone basically tells me "we don't know."So it seems that nobody knows when updates are to be released, on which schedule, and we aren't notified when the updates are released (or before they are released). I know there was a release in the past 45 or so days, and I heard nothing about it ever... I just noticed a few items on the left-side menu were rearranged -- just after I had sent out screen shot instructions to our end users!This really is a problem. As a system admin, we need to know when things change so that we can notify our end users about any changes that will impact them. Our end users EXPECT us to know, but we're currently in the dark.Other software vendors provide release notes ahead of an upcoming update. This is what I request. Also, is there a typical schedule for updates? Monthly? Quarterly?
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209 votes
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101 votes
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121 votes
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187 votes
An error occurred while saving the comment Craig
commented
Please merge in CUSTCOM-I-4412. I searched, but was using different terminology when I created my idea. I later found this existing idea.
An error occurred while saving the comment Craig
commented
We use Avaya Custom Office (ACO)/RingCentral. Within the "ACO" app we have the ability to host meetings (under the "Video" category). When in such a meeting, there appears to be no way for the organizer to give control of the keyboard and mouse to another participant. This capability would be good to have.
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154 votes
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5 votes
Similar to the "Missed Calls" view, create a view that only shows your Outgoing calls. On the left, in the Call History section, there would be "All Calls," "Missed Calls," Outgoing Calls," and "Call Recordings." Maybe go ahead and add "Incoming" while you're at it.