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85 results found

  1. receive 2 calls

    13 votes

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    0 comments  ·  RingCX » Other  ·  Admin →
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    Needs More Information  ·  AdminYulia (Group Product Manager, CX, RingCentral) responded

    Thank you for sharing your request regarding the ability to receive multiple calls simultaneously in the RingCX platform. To better understand your needs and explore potential solutions, could you provide more details about the specific business scenario?

    For instance:

    • Are you looking for agents to handle multiple calls simultaneously?
    • If so, could you elaborate on why this is needed and how it aligns with your workflow?
    • Are there particular use cases or challenges you’re trying to address with this feature?

    Your input will help us gain clarity and ensure that we can address your requirements effectively.

    Daniel Mansour supported this idea  · 

  2. Wrap Time / After Contact Work

    139 votes

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    Future Consideration  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Daniel Mansour supported this idea  · 

  3. Dashboard view modification

    23 votes

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    Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Daniel Mansour supported this idea  · 

  4. Ability to see if someone is having calls forwarded TO them

    23 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Daniel Mansour supported this idea  · 

  5. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

    16 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Daniel Mansour supported this idea  · 

  6. Engage Digital - Automatic Refresh toggle for Inbox view

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Daniel Mansour supported this idea  · 

  7. Internal chat for supervisors and agents

    39 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Implemented  ·  AdminSergey Konovalov (Group Product Manager, RingCX, RingCentral) responded

    Agents can chat with their team mates and colleagues with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.

    https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/

    Daniel Mansour supported this idea  · 

  8. dashboards data refresh time

    68 votes

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    Planned  ·  5 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Daniel Mansour shared this idea  · 

  9. Percent calculation with filters - Business Analytics

    23 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Daniel Mansour supported this idea  · 

  10. WCAG (Web Content Accessibility Guidelines)

    39 votes

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    Planned  ·  4 comments  ·  RingCX » Other  ·  Admin →
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    Daniel Mansour supported this idea  · 

  11. Enhance Agent States

    66 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Daniel Mansour supported this idea  · 

  12. Analytics - ability to add calls routed to message only extension or announcement only extension.

    38 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Daniel Mansour supported this idea  · 

  13. In-Queue-Callback Number Restriction To Prevent Misuse

    29 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Daniel Mansour commented  · 

    A Must have !!

    Daniel Mansour supported this idea  · 

  14. Presence sync bidirectional visual delay

    34 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Daniel Mansour commented  · 

    critical, an issue that is regularly reported by our customers.

    Daniel Mansour supported this idea  · 

  15. Automatic bidirectional message translation in RingEX based on a users regional settings

    21 votes

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    New  ·  4 comments  ·  Events & Video » Accessibility  ·  Admin →
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    Daniel Mansour commented  · 

    great Idea, and in line with the AI transition of our products

    Daniel Mansour supported this idea  · 

  16. Change agent state through Max Supervisor

    110 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Daniel Mansour supported this idea  · 
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    Daniel Mansour commented  · 

    this is a basic crucial for supervisors, for all projects I'm dealing with, customers are asking to have it .

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    Daniel Mansour commented  · 

    Request is the ability for an RCX supervisor to manage the status of his agents: if agents are unavailable, supervisors would be able to change them into available, and vice-versa.

  17. Allow supervisor to move agent into available status.

    14 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Daniel Mansour supported this idea  · 

  18. Dequeue setting per queue

    50 votes

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    Planned  ·  2 comments  ·  RingCX » Other  ·  Admin →
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    Daniel Mansour supported this idea  · 

  19. Call Waiting for Teams Embedded App while on Teams call/meeting

    3 votes

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    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Admin →
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    Daniel Mansour supported this idea  · 

  20. API for external contacts

    20 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Daniel Mansour supported this idea  · 
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