← RingCentral Ideas

Settings and activity

75 results found

  1. Enhance Agent States

    48 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Daniel Mansour supported this idea  · 

  2. Analytics - ability to add calls routed to message only extension or announcement only extension.

    35 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Daniel Mansour supported this idea  · 

  3. In-Queue-Callback Number Restriction To Prevent Misuse

    27 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Daniel Mansour commented  · 

    A Must have !!

    Daniel Mansour supported this idea  · 

  4. Presence sync bidirectional visual delay

    31 votes
    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Daniel Mansour commented  · 

    critical, an issue that is regularly reported by our customers.

    Daniel Mansour supported this idea  · 

  5. Automatic bidirectional message translation in RingEX based on a users regional settings

    20 votes
    New  ·  4 comments  ·  Events & Video » Accessibility  ·  Admin →
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    Daniel Mansour commented  · 

    great Idea, and in line with the AI transition of our products

    Daniel Mansour supported this idea  · 

  6. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Daniel Mansour supported this idea  · 
    An error occurred while saving the comment
    Daniel Mansour commented  · 

    this is a basic crucial for supervisors, for all projects I'm dealing with, customers are asking to have it .

    An error occurred while saving the comment
    Daniel Mansour commented  · 

    Request is the ability for an RCX supervisor to manage the status of his agents: if agents are unavailable, supervisors would be able to change them into available, and vice-versa.

  7. Allow supervisor to move agent into available status.

    13 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Daniel Mansour supported this idea  · 

  8. Dequeue setting per queue

    48 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Daniel Mansour supported this idea  · 

  9. Call Waiting for Teams Embedded App while on Teams call/meeting

    3 votes
    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Daniel Mansour supported this idea  · 

  10. API for external contacts

    18 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Daniel Mansour supported this idea  · 

  11. CC - prebuilt report - ability to resize columns

    15 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Daniel Mansour shared this idea  · 

  12. Composability - Fax

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Daniel Mansour shared this idea  · 

  13. Call Queue custom role

    19 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. RingCentral native attendant

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  15. Show all Office 365 global address book addresses in the ACO, not just mailboxes

    7 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Admin →
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