← RingCentral Ideas

Settings and activity

15 results found

  1. SMS/Text to Email Feature

    12 votes
    0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Nestor supported this idea  · 

  2. Add a checkbox in Presence for monitored calls on hold

    6 votes
    1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Nestor shared this idea  · 

  3. Add The Capability To Set Default Key For Call Flip

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Nestor shared this idea  · 

  4. Presence "Leave Empty" Option Does Nothing

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Nestor shared this idea  · 

  5. Separate the Call Forwarding & Voicemail

    10 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Nestor shared this idea  · 

  6. Can a routing option be setup where our internal user calls come through, but all external numbers route directly to voicemail?

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Nestor shared this idea  · 

  7. Allow RingCentral App to Place Max Agent Calls on Hold

    4 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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  8. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  9. Add the ability to remove Integrated Calling to iPhone

    8 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  10. Separate ring for Desktop app and Mobile app

    197 votes
    26 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    569 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  12. Allow disabling inbound Faxing by DID

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  13. Do not disconnect all callers when organizer leaves conference call

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  14. Please add the ability to turn off the user added initial email every time you add a user.

    23 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  15. Desk phone to ring first before app

    101 votes
    Implemented  ·  10 comments  ·  Phone & Messaging » Other  ·  Admin →
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