Settings and activity

16 results found

1. configurable change time of presence status to inactivity

   83 votes

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   Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Nestor supported this idea  ·  Jul 23, 2025

2. SMS/Text to Email Feature

   13 votes

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   0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Nestor supported this idea  ·  Oct 1, 2024

3. Add a checkbox in Presence for monitored calls on hold

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   7 votes

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   1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Nestor shared this idea  ·  May 17, 2024

4. Add The Capability To Set Default Key For Call Flip

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nestor shared this idea  ·  Nov 17, 2022

5. Presence "Leave Empty" Option Does Nothing

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Nestor shared this idea  ·  Aug 22, 2022

6. Separate the Call Forwarding & Voicemail

   10 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nestor shared this idea  ·  Jan 11, 2022

7. Can a routing option be setup where our internal user calls come through, but all external numbers route directly to voicemail?

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nestor shared this idea  ·  Nov 8, 2023

8. Allow RingCentral App to Place Max Agent Calls on Hold

   4 votes

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   Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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9. Shared SMS were multiple users can receive and send SMS on specific number

   795 votes

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   164 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!

   
   

   To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.

   
   

   Thank you! 

10. Add the ability to remove Integrated Calling to iPhone

    8 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Separate ring for Desktop app and Mobile app

    210 votes

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    34 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, this is planned. It is coming with new call service features in Summer 2024!

12. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    642 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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13. Allow disabling inbound Faxing by DID

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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14. Do not disconnect all callers when organizer leaves conference call

    13 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. Please add the ability to turn off the user added initial email every time you add a user.

    23 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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16. Desk phone to ring first before app

    101 votes

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    Implemented  ·  10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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