Settings and activity

15 results found

1. SMS/Text to Email Feature

   11 votes

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   0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Nestor supported this idea  ·  Oct 1, 2024

2. Add a checkbox in Presence for monitored calls on hold

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   6 votes

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   1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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   Nestor shared this idea  ·  May 17, 2024

3. Add The Capability To Set Default Key For Call Flip

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nestor shared this idea  ·  Nov 17, 2022

4. Presence "Leave Empty" Option Does Nothing

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Nestor shared this idea  ·  Aug 22, 2022

5. Separate the Call Forwarding & Voicemail

   10 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nestor shared this idea  ·  Jan 11, 2022

6. Can a routing option be setup where our internal user calls come through, but all external numbers route directly to voicemail?

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nestor shared this idea  ·  Nov 8, 2023

7. Allow RingCentral App to Place Max Agent Calls on Hold

   4 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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8. Shared SMS were multiple users can receive and send SMS on specific number

   718 votes

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   147 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

   SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.

   
   

   I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

9. Add the ability to remove Integrated Calling to iPhone

   8 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. Separate ring for Desktop app and Mobile app

    195 votes

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    25 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, this is planned. It is coming with new call service features in Summer 2024!

11. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    562 votes

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    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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12. Allow disabling inbound Faxing by DID

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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13. Do not disconnect all callers when organizer leaves conference call

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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14. Please add the ability to turn off the user added initial email every time you add a user.

    23 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. Desk phone to ring first before app

    101 votes

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    Implemented  ·  10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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