Settings and activity

28 results found

1. Allow customer to set an auto response in SMS

   24 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jim Argie supported this idea  ·  May 15, 2024

2. Allow transfers directly to the dial by name directory

   27 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jim Argie supported this idea  ·  May 2, 2024

3. Ability to block short code numbers the same as blocked phone numbers

   34 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jim Argie supported this idea  ·  Apr 22, 2024

4. Disable 2fa on a user level

   2 votes

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   0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jim Argie shared this idea  ·  Apr 15, 2024

5. Enable SMS for UK numbers

   68 votes

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   Future Consideration  ·  25 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jim Argie supported this idea  ·  Apr 15, 2024

6. Ability to force users to use the web browser version only and never offer to download and install the desktop app

   3 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jim Argie supported this idea  ·  Apr 5, 2024

7. Remove Message Tab Completely for Specific Users

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jim Argie supported this idea  ·  Mar 22, 2024

8. Pulse alerts for refused calls or agents in Unavailable: Refused state.

   6 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Jim Argie supported this idea  ·  Mar 7, 2024

9. RingCentral Desktop App's Phone Tab: Customization

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   5 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jim Argie supported this idea  ·  Mar 6, 2024

10. To have the option to set a label for a phone number to show in the call logs.

    2 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jim Argie shared this idea  ·  Mar 4, 2024

11. International calls report

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jim Argie commented  ·  Oct 14, 2021  ·  Edit…  ·  Delete…

    Customer would like to have the ability to filter domestic and international calls on the Analytics reporting so they can easily separate international calls from domestic calls.

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12. "Ability to retain the initial call queue name when transferring to another call queue."

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jim Argie commented  ·  Feb 10, 2022  ·  Edit…  ·  Delete…

    customer wants to show the call queue name when call is being transferred so they would know that the call came from their main number/queue

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13. Add the ability on O@H to use the main company number as the outbound SMS number for all users.

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jim Argie shared this idea  ·  Aug 18, 2021

14. Video meeting Recordings on Archiver

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jim Argie commented  ·  Jun 2, 2023  ·  Edit…  ·  Delete…

    Customer would like to have the ability to archive video meeting recordings for all extensions

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15. Retain the main number as SMS outbound caller id.

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jim Argie shared this idea  ·  May 17, 2022

16. add HUD feature to apple iphone app.

    14 votes

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    Under Review  ·  4 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Jim Argie commented  ·  Sep 22, 2022  ·  Edit…  ·  Delete…

    Customer would like to have the HUD feature available on iOS device, currently it is only available for android devices.

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17. Poll Bot for RCV

    2 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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18. regular user ext can use numbers in the auto receptionist as outbound caller id number for SMS

    21 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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19. remove "resource center" from RingCentral desktop app

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Add ability for admins to turn off automatic call recording notification emails

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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