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35 results found

  1. Ability to use RingCentral for click to SMS

    7 votes

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    2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jim Argie supported this idea  · 

  2. disable the external call from limited extension/common area phone

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jim Argie supported this idea  · 

  3. Disable inbound faxes

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Jim Argie supported this idea  · 

  4. Allow Limited Extension as Forwarding Number of User Extensions

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jim Argie supported this idea  · 

  5. Allow handling of multiple Call Queue calls

    106 votes

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    21 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.
    Jim Argie supported this idea  · 

  6. Block phone calls by caller ID

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jim Argie supported this idea  · 

  7. Allow customer to set an auto response in SMS

    27 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jim Argie supported this idea  · 

  8. Allow transfers directly to the dial by name directory

    27 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jim Argie supported this idea  · 

  9. Ability to block short code numbers the same as blocked phone numbers

    36 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jim Argie supported this idea  · 

  10. Disable 2fa on a user level

    5 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jim Argie shared this idea  · 

  11. Enable SMS for UK numbers

    87 votes

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    Future Consideration  ·  32 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Jim Argie supported this idea  · 

  12. Ability to force users to use the web browser version only and never offer to download and install the desktop app

    4 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jim Argie supported this idea  · 

  13. Remove Message Tab Completely for Specific Users

    8 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jim Argie supported this idea  · 

  14. Pulse alerts for refused calls or agents in Unavailable: Refused state.

    6 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Jim Argie supported this idea  · 

  15. RingCentral Desktop App's Phone Tab: Customization

    6 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jim Argie supported this idea  · 

  16. To have the option to set a label for a phone number to show in the call logs.

    2 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jim Argie shared this idea  · 

  17. International calls report

    21 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jim Argie commented  · 

    Customer would like to have the ability to filter domestic and international calls on the Analytics reporting so they can easily separate international calls from domestic calls.

  18. "Ability to retain the initial call queue name when transferring to another call queue."

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jim Argie commented  · 

    customer wants to show the call queue name when call is being transferred so they would know that the call came from their main number/queue

  19. Add the ability on O@H to use the main company number as the outbound SMS number for all users.

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Jim Argie shared this idea  · 

  20. Video meeting Recordings on Archiver

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jim Argie commented  · 

    Customer would like to have the ability to archive video meeting recordings for all extensions

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