Settings and activity
32 results found
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2 votes
Jim Argie
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81 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.Jim Argie
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9 votesJim Argie
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26 votesJim Argie
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27 votesJim Argie
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34 votesJim Argie
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5 votesJim Argie
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75 votesJim Argie
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4 votesJim Argie
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5 votesJim Argie
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6 votesJim Argie
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6 votesJim Argie
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2 votesJim Argie
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18 votes
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3 votes
An error occurred while saving the comment Jim Argie
commented
customer wants to show the call queue name when call is being transferred so they would know that the call came from their main number/queue
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1 voteJim Argie
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8 votes
An error occurred while saving the comment Jim Argie
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Customer would like to have the ability to archive video meeting recordings for all extensions
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11 votesJim Argie
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17 votes
An error occurred while saving the comment Jim Argie
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Customer would like to have the HUD feature available on iOS device, currently it is only available for android devices.
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2 votes
Customer would like to have the ability to filter domestic and international calls on the Analytics reporting so they can easily separate international calls from domestic calls.