Settings and activity

35 results found

1. Ability to use RingCentral for click to SMS

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   2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jim Argie supported this idea  ·  Aug 21, 2024

2. disable the external call from limited extension/common area phone

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jim Argie supported this idea  ·  Aug 8, 2024

3. Disable inbound faxes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Jim Argie supported this idea  ·  Aug 2, 2024

4. Allow Limited Extension as Forwarding Number of User Extensions

   4 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jim Argie supported this idea  ·  Jun 13, 2024

5. Allow handling of multiple Call Queue calls

   107 votes

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   22 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Admins, learn how to set up this feature here!

   Jim Argie supported this idea  ·  Jun 4, 2024

6. Block phone calls by caller ID

   13 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jim Argie supported this idea  ·  May 30, 2024

7. Allow customer to set an auto response in SMS

   27 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jim Argie supported this idea  ·  May 15, 2024

8. Allow transfers directly to the dial by name directory

   27 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jim Argie supported this idea  ·  May 2, 2024

9. Ability to block short code numbers the same as blocked phone numbers

   36 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jim Argie supported this idea  ·  Apr 22, 2024

10. Disable 2fa on a user level

    5 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jim Argie shared this idea  ·  Apr 15, 2024

11. Enable SMS for UK numbers

    91 votes

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    Future Consideration  ·  33 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jim Argie supported this idea  ·  Apr 15, 2024

12. Ability to force users to use the web browser version only and never offer to download and install the desktop app

    4 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jim Argie supported this idea  ·  Apr 5, 2024

13. Remove Message Tab Completely for Specific Users

    8 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jim Argie supported this idea  ·  Mar 22, 2024

14. Pulse alerts for refused calls or agents in Unavailable: Refused state.

    7 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Jim Argie supported this idea  ·  Mar 7, 2024

15. RingCentral Desktop App's Phone Tab: Customization

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    6 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jim Argie supported this idea  ·  Mar 6, 2024

16. To have the option to set a label for a phone number to show in the call logs.

    2 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jim Argie shared this idea  ·  Mar 4, 2024

17. International calls report

    23 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Jim Argie commented  ·  Oct 14, 2021  ·  Edit…  ·  Delete…

    Customer would like to have the ability to filter domestic and international calls on the Analytics reporting so they can easily separate international calls from domestic calls.

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18. "Ability to retain the initial call queue name when transferring to another call queue."

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jim Argie commented  ·  Feb 10, 2022  ·  Edit…  ·  Delete…

    customer wants to show the call queue name when call is being transferred so they would know that the call came from their main number/queue

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19. Add the ability on O@H to use the main company number as the outbound SMS number for all users.

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jim Argie shared this idea  ·  Aug 18, 2021

20. Video meeting Recordings on Archiver

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jim Argie commented  ·  Jun 2, 2023  ·  Edit…  ·  Delete…

    Customer would like to have the ability to archive video meeting recordings for all extensions

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