← RingCentral Ideas

Settings and activity

26 results found

  1. Ability to answer more than 1 call from a call queue.

    49 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Donna supported this idea  · 

  2. Schedule Presence auto changes

    2 votes
    New  ·  1 comment  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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    Donna commented  · 

    I would love to see the feature to schedule a presence. We have a hybrid environment and to have the day automatically set as "working remote" or "In the Office" would increase our efficiency.

    Donna supported this idea  · 

  3. favorites on top tab

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Donna shared this idea  · 

  4. Keep HUD tab on incoming call

    10 votes
    New  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Donna supported this idea  · 

  5. cust want to have the option to transfer the call directly to the voicemail using presence

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Donna commented  · 

    It would be nice if you changed a certain presence, that it would go directly to voicemail. Such as PTO and it sets it to voicemail. Right now you have to setup your presence and phone call routing in two steps

    Donna supported this idea  · 

  6. Admin can change other users' presence status and presence message

    22 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Donna supported this idea  · 

  7. HUD for iOS mobile app

    80 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Donna commented  · 

    Seeing the presence of the user in the Mobile app is critical because these users are not in the office and it would help them quickly identify who to contact. Currently they have to click into the contact name to see their presence.

    Donna supported this idea  · 

  8. Global HUD updates to users

    13 votes
    4 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Donna commented  · 

    I was able to update all users with a template

  9. Sync presence status of RingCentral back to the Outlook / Exchange / O365

    51 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Donna supported this idea  · 

  10. Consolidate Extensions and park locations on the pop-out version of the HUD.

    14 votes
    New  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Donna supported this idea  · 

  11. HUD transfer overide user settings for Voicemail

    11 votes
    New  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Donna supported this idea  · 

  12. Bring back the pre 2024 HUD on the desktop APP

    14 votes
    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Donna supported this idea  · 

  13. Customize Audio for Call Park

    20 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Donna commented  · 

    We would love to be able to change the music on hold for the park locations. We put callers in park then doing a hold.

    Donna supported this idea  · 

  14. Allow Call queues, Shared Line Groups, Delegated Lines as extensions in HUD

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Donna supported this idea  · 

  15. HUD on iPhone

    12 votes
    New  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Donna commented  · 

    Half of our office is mobile and they do not have a laptop/computer to look at. We need a HUD view so they can quickly know who is in and out of the office. This feature is critical for mobile users who are not in the office.

    Donna supported this idea  · 

  16. Display & change your own status in heads up display - HUD

    17 votes
    10 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Donna supported this idea  · 

  17. Dialpad should be accessible on the HUD screen.

    18 votes
    New  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Donna supported this idea  · 

  18. Paging Group Contact / Shortcut for Desktop App

    7 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Donna supported this idea  · 

  19. Ability to have more than 25 devices in a paging only group

    22 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Donna supported this idea  · 

  20. Paging shortcut key

    12 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Donna supported this idea  · 
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