Settings and activity

26 results found

1. Ability to answer more than 1 call from a call queue.

   49 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Donna supported this idea  ·  Dec 12, 2024

2. Schedule Presence auto changes

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   2 votes

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   New  ·  1 comment  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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   Donna commented  ·  Dec 11, 2024  ·  Edit…  ·  Delete…

   I would love to see the feature to schedule a presence. We have a hybrid environment and to have the day automatically set as "working remote" or "In the Office" would increase our efficiency.

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   Donna supported this idea  ·  Dec 11, 2024

3. favorites on top tab

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Edit…  ·  Delete…  ·  Admin →
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   Donna shared this idea  ·  Dec 5, 2024

4. Keep HUD tab on incoming call

   9 votes

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   New  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Donna supported this idea  ·  Dec 5, 2024

5. cust want to have the option to transfer the call directly to the voicemail using presence

   9 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Donna commented  ·  Dec 5, 2024  ·  Edit…  ·  Delete…

   It would be nice if you changed a certain presence, that it would go directly to voicemail. Such as PTO and it sets it to voicemail. Right now you have to setup your presence and phone call routing in two steps

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   Donna supported this idea  ·  Dec 5, 2024

6. Admin can change other users' presence status and presence message

   22 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Donna supported this idea  ·  Dec 5, 2024

7. HUD for iOS mobile app

   78 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Donna commented  ·  Dec 5, 2024  ·  Edit…  ·  Delete…

   Seeing the presence of the user in the Mobile app is critical because these users are not in the office and it would help them quickly identify who to contact. Currently they have to click into the contact name to see their presence.

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   Donna supported this idea  ·  Dec 5, 2024

8. Global HUD updates to users

   13 votes

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   4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Donna commented  ·  Dec 5, 2024  ·  Edit…  ·  Delete…

   I was able to update all users with a template

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9. Sync presence status of RingCentral back to the Outlook / Exchange / O365

   51 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Donna supported this idea  ·  Dec 5, 2024

10. Consolidate Extensions and park locations on the pop-out version of the HUD.

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    Donna supported this idea  ·  Dec 5, 2024

11. HUD transfer overide user settings for Voicemail

    11 votes

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    New  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Donna supported this idea  ·  Dec 5, 2024

12. Bring back the pre 2024 HUD on the desktop APP

    14 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Donna supported this idea  ·  Dec 5, 2024

13. Customize Audio for Call Park

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Donna commented  ·  Dec 5, 2024  ·  Edit…  ·  Delete…

    We would love to be able to change the music on hold for the park locations. We put callers in park then doing a hold.

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    Donna supported this idea  ·  Dec 5, 2024

14. Allow Call queues, Shared Line Groups, Delegated Lines as extensions in HUD

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Donna supported this idea  ·  Sep 12, 2024

15. HUD on iPhone

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    Donna commented  ·  Sep 12, 2024  ·  Edit…  ·  Delete…

    Half of our office is mobile and they do not have a laptop/computer to look at. We need a HUD view so they can quickly know who is in and out of the office. This feature is critical for mobile users who are not in the office.

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    Donna supported this idea  ·  Sep 12, 2024

16. Display & change your own status in heads up display - HUD

    17 votes

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    10 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello, can you please clarify what you are referring to? Screenshots are very helpful. Are you referring to the status when the HUD is popped out from the RingCentral app?

    Donna supported this idea  ·  Sep 12, 2024

17. Dialpad should be accessible on the HUD screen.

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    New  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Donna supported this idea  ·  Sep 12, 2024

18. Paging Group Contact / Shortcut for Desktop App

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Donna supported this idea  ·  Sep 12, 2024

19. Ability to have more than 25 devices in a paging only group

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Donna supported this idea  ·  Sep 12, 2024

20. Paging shortcut key

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Donna supported this idea  ·  Sep 12, 2024