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Phone & Messaging: IVR and call handling

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change hold music in call queue

I would like to upload a custom hold music in the call queue so when customers are on hold they hear our custom announcements.

2 votes

Donna shared this idea · Aug 20, 2025 · Report… · Admin →

New · Aug 20, 2025

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Donna commented · August 20, 2025 5:39 AM · Report

We need more flexibility in the call queue custom hold music

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