Settings and activity

26 results found

1. Ability to Download Qos Reports

   91 votes

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   Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Michael supported this idea  ·  Oct 15, 2025

2. Temporary Numbers assigned to Contact Center cannot be redirected.

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Michael supported this idea  ·  Oct 14, 2025

3. Option to Clear Password History or Allow Previous Password Reuse

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Michael supported this idea  ·  Sep 25, 2025

4. Schedule report for QoS calls data

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   16 votes

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   New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Michael supported this idea  ·  Sep 16, 2025

5. Allow for Call Transcripts to be Backed Up via RC Archiver

   17 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Michael shared this idea  ·  Sep 4, 2025

6. Allow for Call Transcripts to be backed up via RC Archiver

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   New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Michael shared this idea  ·  Sep 4, 2025

7. Add filter for Holiday 'Queue is Open' System Alerts

   75 votes

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   New  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Michael supported this idea  ·  Sep 4, 2025

8. Report DID's SMS campaign & SMS Status

   17 votes

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   New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Michael supported this idea  ·  Aug 28, 2025

9. Support for SSO across multiple Entra ID tenants.

   105 votes

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   New  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Michael supported this idea  ·  Aug 27, 2025

10. Background Noise/Audio Issue Alert Sent to Super Admins

    12 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Michael shared this idea  ·  Aug 21, 2025

11. Reports for adoption and usage.

    11 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Michael supported this idea  ·  Aug 18, 2025

12. Extend Expiration Date of Activation Email

    41 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Michael supported this idea  ·  Aug 6, 2025

13. Add reporting for use of specific extensions (like message only extensions)

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Michael supported this idea  ·  Jul 23, 2025

14. Performance Reports for Message-Only Extensions

    13 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Michael supported this idea  ·  Jul 23, 2025

15. change button shape and placement

    22 votes

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    Planned  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Michael supported this idea  ·  Jul 23, 2025

16. Combine User List and User Device Export

    18 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michael shared this idea  ·  Jul 1, 2025

17. Have numbers show up as "From" on RollOver calls.

    42 votes

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    New  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Michael supported this idea  ·  Jun 25, 2025

18. Option to Disable Group SMS

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michael supported this idea  ·  Jun 16, 2025

19. Cost Centers built in RCX

    37 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Michael supported this idea  ·  Jun 12, 2025

20. Feature Request – SMS / Campaign History Activity Tracker

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michael supported this idea  ·  Mar 13, 2025