Settings and activity

14 results found

1. Announce error message instead of busy or engaged tone when a dialed number is disconnected or unavailable

   9 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Raymond Portales commented  ·  Mar 24, 2023  ·  Edit…  ·  Delete…

   For the user to hear announcement instead of beeping sounds for call failures

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2. Increase number of Active Simultaneous Call per DL to more than 5 Calls

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Raymond Portales shared this idea  ·  Jun 14, 2023

3. Enable Call Recording by default when adding new users when Automatic Call Recording is active on the account

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Raymond Portales commented  ·  Aug 22, 2023  ·  Edit…  ·  Delete…

   It would be easier for accounts to apply automatic call recording to all newly added extensions in the account. This saves time, rather than manually adding them.

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4. Voicemail Notifications via phone call or SMS messages being sent on an interval until the message is viewed.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Raymond Portales shared this idea  ·  Aug 23, 2023

5. Voicemail-to-text feature can be archived

   4 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Raymond Portales commented  ·  Mar 27, 2023  ·  Edit…  ·  Delete…

   To be able to have voicemail to text availability

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6. Customize the quick access buttons for call logs in the phone tab of the RC App.

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Raymond Portales shared this idea  ·  Oct 24, 2023

7. Increase Data Retention for Automatic Call recording (Data Retention Policy)

   123 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Ability to Assign Different Ringtones for Incoming Calls and Incoming Faxes

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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9. BT Cloud Phone account caller GO TAPI.

   2 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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10. Option for Shared Voicemail feature for BT accounts

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Upload bulk Personal contacts to their handset/Deskphone

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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12. Remove missed call from queue members if answered

    218 votes

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    29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Learn more about this feature here.

13. Ability to Integrate BT Cloud Phone to Mactrix Order Software Machine

    7 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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14. Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time.

    24 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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