Settings and activity

15 results found

1. Announce error message instead of busy or engaged tone when a dialed number is disconnected or unavailable

   9 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Raymond Portales commented  ·  Mar 24, 2023  ·  Edit…  ·  Delete…

   For the user to hear announcement instead of beeping sounds for call failures

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2. Increase number of Active Simultaneous Call per DL to more than 5 Calls

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Raymond Portales shared this idea  ·  Jun 14, 2023

3. Enable Call Recording by default when adding new users when Automatic Call Recording is active on the account

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Raymond Portales commented  ·  Aug 22, 2023  ·  Edit…  ·  Delete…

   It would be easier for accounts to apply automatic call recording to all newly added extensions in the account. This saves time, rather than manually adding them.

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4. Voicemail Notifications via phone call or SMS messages being sent on an interval until the message is viewed.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Raymond Portales shared this idea  ·  Aug 23, 2023

5. Voicemail-to-text feature can be archived

   4 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Raymond Portales commented  ·  Mar 27, 2023  ·  Edit…  ·  Delete…

   To be able to have voicemail to text availability

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6. Customize the quick access buttons for call logs in the phone tab of the RC App.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Raymond Portales shared this idea  ·  Oct 24, 2023

7. Increase Data Retention for Automatic Call recording (Data Retention Policy)

   77 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Ability to Assign Different Ringtones for Incoming Calls and Incoming Faxes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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9. BT Cloud Phone account caller GO TAPI.

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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10. Option for Shared Voicemail feature for BT accounts

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Upload bulk Personal contacts to their handset/Deskphone

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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12. Feature Request BT -- Ringer to Ring Doorbell

    4 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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13. Remove missed call from queue members if answered

    213 votes

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    27 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Learn more about this feature here.

14. Ability to Integrate BT Cloud Phone to Mactrix Order Software Machine

    7 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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15. Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time.

    21 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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