Implement Update Scheduling and Notification Options for RingCentral Desktop App
Title: Implement Update Scheduling and Notification Options for RingCentral Desktop App
Brief Description:
Introduce functionality in the RingCentral desktop application that allows users or administrators to control when updates are applied, including the ability to schedule updates during non-business hours and receive advance notifications with actionable options.
Detailed Description:
Currently, the RingCentral desktop application performs forced updates without providing users with an option to defer or schedule them. This can disrupt critical business activities, as experienced by Jake Schmude (443-736-1756) on [Date], at approximately 10:15 AM. Jake was either on an important call or about to start one when the application initiated an update, causing operational delays.
Proposed technical enhancements include:
Update Scheduling:
Provide a UI/UX component where users or administrators can select predefined update windows, such as outside business hours (e.g., 10 PM to 6 AM).
Implement an API endpoint for administrators to manage update schedules for multiple users within an organization.
Leverage local system scheduling utilities to enforce the update timing on the desktop app.
Advance Notifications and Deferral Options:
Display notifications at least 24 hours in advance of a pending update, detailing the update version and key changes.
Include options in the notification for users to:
Install immediately.
Defer to a later time (e.g., "Remind me in X hours").
Schedule for a specific time within an allowed timeframe.
Fail-Safe Mechanism:
For critical updates requiring immediate application (e.g., security patches), ensure users are provided a shorter but customizable window for installation, along with a brief explanation of the urgency.
Admin Override:
Enable administrators to enforce organization-wide update policies via the RingCentral Admin Portal, including mandatory update times or blackout periods when updates are prohibited.
Technical Justification:
Forced updates can cause disruptions in business-critical workflows, particularly for users in live calls or meetings.
A configurable update mechanism aligns with best practices for enterprise software, enhancing reliability and user control.
These changes would minimize service interruptions and improve satisfaction while maintaining application security and performance standards.
Expected Outcomes:
Improved operational continuity during business hours.
Enhanced user experience through reduced interruptions.
Administrative flexibility in managing updates across the organization.
Positive perception of RingCentral as a business-oriented, user-centric platform.