Settings and activity

56 results found

1. Automatic language detection to route calls to language-specific AI scorecards

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Mark Royette supported this idea  ·  Oct 21, 2026

2. Granular Admin Controls for ACE Icon Visibility in RingCentral App

   7 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Mark Royette shared this idea  ·  Jul 15, 2026

3. Ability to export a report mapping Users to their configured Outbound Caller ID numbers

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Edit…  ·  Delete…  ·  Admin →
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   Mark Royette shared this idea  ·  May 20, 2026

4. 1:1 SMS per agent

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   Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Mark Royette supported this idea  ·  Mar 19, 2026

5. Feature Request: Admin Email Notifications for "Report Issue" Submissions

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark Royette shared this idea  ·  Mar 6, 2026

6. SMS Smart routing | RCX

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mark Royette supported this idea  ·  Feb 18, 2026

7. Ability to limit digital interactions per channel and per user

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Mark Royette supported this idea  ·  Jan 20, 2026

8. Feature Request: Ability for Administrators to Hang Up All Calls in Queue

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Mark Royette supported this idea  ·  Dec 3, 2025

9. Feature Request: Embedded Integration for RingCX + Zoho

   3 votes

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   Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Mark Royette supported this idea  ·  Dec 1, 2025

10. Salesforce noise reduction

    8 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Mark Royette supported this idea  ·  Dec 1, 2025

11. Manually assign call back request to agents

    12 votes

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    New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark Royette supported this idea  ·  Sep 29, 2025

12. Super Admin full access to VM and SMS on the Admin Portal

    75 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Mark Royette supported this idea  ·  Sep 18, 2025

13. Feature Enhancement Request – Support for Dynamic Number Insertion (DNI)

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  Sep 8, 2025

14. Ability to Use RingCentral APP Text Templates in RingCentral for Salesforce

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Edit…  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  Aug 19, 2025

15. Local bucket/connect based RingCX analytics report

    9 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Mark Royette supported this idea  ·  Aug 12, 2025

16. Display Agent Call Hold Status and Duration in Supervisor Dashboard

    10 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  Aug 7, 2025

17. Feature Enhancement Request: Simultaneous Ring Support for Multiple Concurrent Calls

    7 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  Aug 6, 2025

18. Feature Enhancement Request: Outbound Caller ID Controls for RingEX Users

    9 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  Aug 6, 2025

19. Automatic Login and Schedule-Based Agent Availability in RingCX

    4 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  Jul 10, 2025

20. RingCX Voice Queue Call Distribution

    19 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  Jun 18, 2025