Settings and activity

40 results found

1. File Transfer Using Message in the Ring Central Application

   15 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   April supported this idea  ·  Jan 16, 2025

2. RingSense: Pull in/Filter Calls based on Duration

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   57 votes

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   4 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.

   
   

   Key benefits of this feature include:

   
   

   • Custom thresholds: Customers can define minimum call duration rules
   • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
   • Business impact: Streamlines analysis by focusing only on meaningful customer interactions

   
   

   Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

   April supported this idea  ·  Aug 9, 2024

3. Run Reports for users synced in RingCentral And Microsoft Teams

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   April supported this idea  ·  Jul 18, 2024

4. Edit profile picture on admin portal

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   New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   April supported this idea  ·  Jul 2, 2024

5. Set the default virtual background for all users in an organization

   28 votes

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   Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   April supported this idea  ·  Jun 28, 2024

6. Support for accented characters in dialer

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   11 votes

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   1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   April supported this idea  ·  Jun 13, 2024

7. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

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   Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   April supported this idea  ·  May 14, 2024

8. Add the ability to push custom rules for Call Queues to the call Queues template

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   2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   April supported this idea  ·  Mar 25, 2024

9. Ability to export Site Caller ID field data from MVP Admin Portal.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   April shared this idea  ·  Feb 3, 2023

10. Reputation Management support for phone numbers being flagged as Spam.

    39 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    April shared this idea  ·  Aug 23, 2022

11. Different Call Recording Announcement settings per site

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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12. make the Google Chrome Plug-In that is used for the agent leg be officially supported by Microsoft Edge.

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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13. Enabling Logging for enabling or disabling External Guest Communication

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Lock email from end user updates

    26 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Bulk updates and creation of limited extensions

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Emergency dialing notification

    45 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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17. 911 Alert Routing

    78 votes

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    4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminSeongho (Senior Product Manager, RingCentral) responded

    I understand that the original request specifies 911 notification routing based on the called number. However, if we implemented site-based 911 notification routing, would that still meet the requirements, as Craig mentioned in his comment below? I would appreciate your feedback.

18. Add a 'Save' button on new Call Forwarding flow in Admin Portal

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Support for SSO across multiple Entra ID tenants.

    104 votes

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    New  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Make it possible for clients to redact certain parts of their screen when screensharing

    6 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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