Settings and activity

23 results found

1. see eachothers avialability while in queue

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Maria Elena shared this idea  ·  Jul 13, 2023

2. Increase the # of queues a User can be a part of

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Maria Elena shared this idea  ·  Jul 13, 2023

3. Make notifications for queue voicemail selectable

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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4. Shared Voicemail Notification

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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5. Display entire voicemail-to-text transcription in voice-to-text notification email

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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6. For Custom Roles Setup - Separate Messages and Notification in User Settings

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Customize Settings for Message Only Extension Email Notifications

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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8. Attach VM Audio file to the email transcription email

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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9. Provide sound customization for app notifications for new voicemail messages.

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. Ignoring a call or sending a call to voicemail should not create a missed call notification

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Add an option to turn off the RC voicemail notification to a Message Only Extension for account changes

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Unlimited amount of text notifications to an extension or queue.

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. contact number should show on the email notification even if the call comes from the IVR

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Customize Email Notifications

    30 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Forwarding Voicemail to another user

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. Restriction for User Extension

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Share host Audio in RC Video in Desktop App

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    13 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminPhillip (Director, Product Management, RingCentral) responded

    Implemented for Windows.  

    Mac is planned for 2H 2024

18. Retain Caller ID information regardless of blind/warm transfer type

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    16 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later This feature does not work with Cisco or Yealink phones. This feature has not been formally tested on Mitel phones, it may or may not work.

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later… more

19. display queue name for internal numbers in RC app missed call history

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Report to see when someone is logging in/out of the call queue

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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