Settings and activity

237 results found

1. Fax transmission results to show the direct number instead of main number only + extension number

   5 votes

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   Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 22, 2024

2. Business Analytics - Toggle Data Filters

   1 vote

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Susan shared this idea  ·  Oct 17, 2024

3. Download user info should include the call forwarding numbers

   22 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

4. RC app report

   10 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

5. License Limit

   12 votes

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   0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

6. Analytics regarding Text Messaging/SMS

   43 votes

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   6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

7. allow administrators to edit all live report, public and private

   19 votes

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   3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

8. Call Volume Live Dashboard

   19 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

9. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

   20 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

10. Audit Trail Scheduled Reporting

    11 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 17, 2024

11. How long has the member of a queue been 'Available'?

    34 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 17, 2024

12. Abandoned Call Tracking Feature

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    69 votes

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    11 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 17, 2024

13. I would like to be able to see the total time a user is toggled on to accept calls

    73 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 17, 2024

14. Performance report align with user call logs

    102 votes

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    11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.

    Susan supported this idea  ·  Oct 17, 2024

15. User Extension and Device Report

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 11, 2024

16. Edit profile picture on admin portal

    36 votes

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    New  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 11, 2024

17. Sync between Cost Centers and Sites

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    18 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 11, 2024

18. Separate ring options for phone calls and Intercom calls, or allow custom for Intercom calls.

    11 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 11, 2024

19. Sync RingCentral Desktop Application With RingCX

    328 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 11, 2024

20. Ability to set desk phone admin password through admin portal.

    44 votes

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    New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 11, 2024