Settings and activity

238 results found

1. Business Analytics - Toggle Data Filters

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Susan shared this idea  ·  Oct 17, 2024

2. Download user info should include the call forwarding numbers

   22 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

3. RC app report

   10 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

4. License Limit

   12 votes

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   0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

5. Analytics regarding Text Messaging/SMS

   39 votes

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   4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

6. allow administrators to edit all live report, public and private

   17 votes

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   3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

7. Call Volume Live Dashboard

   19 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

8. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

   20 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

9. Audit Trail Scheduled Reporting

   11 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Susan supported this idea  ·  Oct 17, 2024

10. How long has the member of a queue been 'Available'?

    34 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 17, 2024

11. Abandoned Call Tracking Feature

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    57 votes

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    6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 17, 2024

12. I would like to be able to see the total time a user is toggled on to accept calls

    71 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 17, 2024

13. Performance report align with user call logs

    95 votes

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    Under Review  ·  11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 17, 2024

14. User Extension and Device Report

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 11, 2024

15. Edit profile picture on admin portal

    28 votes

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    New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 11, 2024

16. Sync between Cost Centers and Sites

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    18 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 11, 2024

17. Separate ring options for phone calls and Intercom calls, or allow custom for Intercom calls.

    11 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 11, 2024

18. Sync RingCentral Desktop Application With RingCX

    317 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 11, 2024

19. Ability to set desk phone admin password through admin portal.

    43 votes

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    New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 11, 2024

20. Show Toll-free minute usage in Service Web

    66 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Susan supported this idea  ·  Oct 11, 2024