Settings and activity

30 results found

1. SayVAR Node: Option To Save Text2Speech As Audio File

   12 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Jan 14, 2025

2. Filter for Supervisors and Agents

   12 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Jan 14, 2025

3. MS Team Embedded app support for 1 RingCentral UID to Multiple MS 365 Tenants

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Chris shared this idea  ·  Oct 30, 2024

4. Analytics by Dept

   43 votes

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   Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Aug 21, 2024

5. WCAG (Web Content Accessibility Guidelines)

   36 votes

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   Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Jul 5, 2024

6. Enhance Agent States

   42 votes

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   Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Jul 4, 2024

7. Holiday Handling in IVR

   4 votes

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   Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Jul 1, 2024

8. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

   23 votes

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   Under Review  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Chris shared this idea  ·  Apr 25, 2024

9. RingSense Auto & Manual Redaction

   8 votes

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   1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Apr 25, 2024

10. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    14 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Apr 9, 2024

11. RingCX Custom call routing on IVR for a specific date

    11 votes

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    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Apr 9, 2024

12. Audio optimization for group singing on RCV

    1 vote

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Chris shared this idea  ·  Jun 23, 2021

13. Forwarding calls to a message/announcement only in integrations

    2 votes

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    Planned  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Chris shared this idea  ·  Jul 27, 2020

14. Microsoft Teams to ring first in call handling

    2 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Chris shared this idea  ·  Dec 8, 2020

15. File metadata for Archiver

    7 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Chris shared this idea  ·  Jul 8, 2020

16. Corporate Directory - External contacts

    15 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Chris commented  ·  Jul 27, 2020  ·  Edit…  ·  Delete…

    A customer (who will be using RC app and Deskphones) have requested that we support a corporate or shared address book so people can call out to common client (external) phone numbers, rather than having to dial them manually every time they make a call. Similar to this idea https://rcse.ideas.aha.io/ideas/SE-I-427

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17. Give customers the ability to disable the rating of the quality of RCV meetings

    9 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Chris shared this idea  ·  Feb 10, 2021

18. Salesforce integration: Conference with host able to drop off

    4 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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19. Salesforce: Make calls using Teams Embedded App

    5 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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20. RCCC Call Plucking

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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