Settings and activity
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8 votes
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27 votes
Tammie
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2 votesTammie
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85 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!
An error occurred while saving the comment Tammie
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4 votesTammie
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14 votesTammie
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5 votes
An error occurred while saving the comment Tammie
commented
At minimum, there should be a way to export a list of members that you could then import/add to the other team. I tried copying the member list and pasting but that didn't work in the add field as it deemed the entry as invalid.
Tammie
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57 votes
This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.
Key benefits of this feature include:
- Custom thresholds: Customers can define minimum call duration rules
- Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
- Business impact: Streamlines analysis by focusing only on meaningful customer interactions
Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account
Tammie
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11 votesTammie
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34 votes
Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.
Tammie
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22 votesTammie
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48 votes
See "Call Queue" filter in "All filters" on the Calls page.
Tammie
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1 voteTammie
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3 votesTammie
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3 votesTammie
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23 votesTammie
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3 votes
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14 votes
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30 votes
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46 votes
An error occurred while saving the comment Tammie
commented
Please provide release notes and app version where this has been implemented.
An error occurred while saving the comment Tammie
commented
@jennifer Del Rosario you do realize that the link you posted is a direct reference to RingCentral Meetings and not RCV as this idea requested!
Jessica H you replied to this same suggestion with
Already Exists · Jessica H. (Admin, RingCentral) responded · Oct 21, 2024
Hello-- you're able to turn off the note functionality under settings - AI - Automatic notes.
However, that answer is not correct. There is no way to permanently turn off the pop out (the arrow only temporarily collapses the pop out window. If I have automatic notes toggled off, then that windows should auto collapse or not be functional)