Settings and activity

67 results found

1. Enable Setup of Shared Screen in one monitor and the Gallery to another

   43 votes

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   Planned  ·  13 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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2. Add option for Host Key to RC Video

   7 votes

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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3. Share video cloud recording with external parties

   109 votes

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   Planned  ·  15 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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4. Add ability to allow users to set meeting to record while scheduling the meeting

   4 votes

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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5. Add Remote Control feature to RC Desktop App - Video

   187 votes

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   Implemented  ·  71 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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6. Allow Admin to remove default Virtual Backgrounds in Meetings.

   11 votes

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   Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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7. Hide/Disable Resource Center from RC App

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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8. Separate ring for Desktop app and Mobile app

   178 votes

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   21 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, this is planned. It is coming with new call service features in Summer 2024!

9. Blind Copy Group Contacts - SMS

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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10. Suppress notifications to users when template changes are made or pushed

    23 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Mute incoming call notifications while currently on a call

    564 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Check it out in app under Notifications and Audio

12. KPI - Average wait time Abandoned calls and Average wait time Answered calls

    11 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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13. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    488 votes

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    Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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14. Option to have Call Que Ring Softphone but Not Mobile

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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15. On the transfer call, it should show the caller number NOT the extension that transferred the call

    49 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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16. Show Original Callers Number in Caller ID when Transferring calls

    24 votes

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    Implemented  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. show external caller's name/number when transferring call to another user, rather than person who transfers the call

    30 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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18. Caller ID on Internal Transfers

    15 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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19. Call goes from one queue to another, and on the second queue it would show the original queue in the caller id field

    21 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. caller id of the caller for transferred calls

    45 votes

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    Implemented  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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