← RingCentral Ideas

Settings and activity

29 results found

  1. Ability to transfer RingEX calls directly to RingCX Users

    14 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    April Twin supported this idea  · 

  2. RingCX SFDC Embedded Agent -doesn't auto remember the previous call and not showing a match

    1 vote
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
    How important is this to you?
    April Twin shared this idea  · 

  3. Outbound call direct from salesforce

    1 vote
    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    April Twin commented  · 

    Summary:
    We would like to enhance the integration between CX and Salesforce to allow outbound calls initiated by clicking customer numbers to be placed via the appropriate queue, rather than defaulting to the company number.

    Requested Improvement:
    We request that when an agent clicks on a customer number in Salesforce:

    The call is initiated via the appropriate queue automatically, based on the customer’s associated school.

    The system intelligently maps the contact to the correct outbound number or queue, eliminating the need for manual number pasting and queue selection.

    Benefit:
    This enhancement would significantly streamline the calling process, reduce agent frustration, and improve operational efficiency.

    April Twin shared this idea  · 

  4. RingCX -- Ability to default "Stay On Call" either on or off

    24 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    April Twin supported this idea  · 

  5. Have a single point of entry for faxes

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?
    April Twin supported this idea  · 

  6. Automated call logs for specific users

    2 votes
    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Admin →
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    April Twin shared this idea  · 

  7. Press 0 key and call routes directly to that call queue's specified Extension

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    April Twin shared this idea  · 

  8. Ability to remove RCV icon on the RingCentral Desktop app Teams

    2 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?
    April Twin shared this idea  · 

  9. Robocall Reporting

    5 votes
    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    April Twin shared this idea  · 

  10. Limiting the international SMS by removing linked numbers

    3 votes
    0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    April Twin supported this idea  · 

  11. Add OneDrive storage as a option for Archiver

    28 votes
    Under Review  ·  3 comments  ·  Events & Video » Webinar  ·  Admin →
    How important is this to you?
    April Twin supported this idea  · 

  12. Add special number to incoming caller ID from Call Queue

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    April Twin supported this idea  · 

  13. Add The Ability To Send An Email For Answered Calls

    21 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    April Twin supported this idea  · 

  14. Option for RingOut caller id on Call history

    2 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    April Twin shared this idea  · 

  15. Dial by extension

    8 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    April Twin shared this idea  · 

  16. RingCentral Teams (Glip)

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    April Twin shared this idea  · 

  17. Ability to Ring Multiple Third-Party mobiles in Call Queue

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    April Twin shared this idea  · 

  18. Request Option to Select Ring Central Contact Center /North America

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    April Twin shared this idea  · 

  19. Performance Report Refused/Abandoned Calls

    5 votes
    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    April Twin shared this idea  · 

  20. Hide attendees and meeting information on RCV/Calendar

    1 vote
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?
    April Twin shared this idea  · 
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