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← RingCentral Ideas

Settings and activity

39 results found

  1. Internal call recording per user disable feature for automatic call recording

    33 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    John shared this idea  · 

  2. Call Queue estimated wait time feature

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    John shared this idea  · 

  3. update call logs filter

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    John shared this idea  · 

  4. Enable Survey after queue call

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. Add options to view all available licenses that shows the phone numbers via Service Web.

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Licensing availability can be clickable to show all customer available numbers

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. Increase Welcome email validity to 14 days

    19 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Increasing number of logins on one extension

    26 votes

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    Needs More Information  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. contact number should show on the email notification even if the call comes from the IVR

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  10. Support for Arm Based Processors

    33 votes

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    Implemented  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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    John commented  · 

    please make RC app available for Window 10 ARM-based computers.

  11. Incoming caller id will match the contacts added on the user when main number is dialed.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. Turn off touchtone/dtmf sounds when manually dialing in the app

    15 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    John commented  · 

    Please have an option to turn off the dial pad tone on RC app

  13. Add private call parking to the RingCentral app

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    John commented  · 

    Requesting for the Call Park feature to be re-added on the RingCentral mobile app

  14. Past meetings to be shown on the meetings tab

    10 votes

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    Implemented  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  15. SMS/Text Templates

    81 votes

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    48 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    John commented  · 

    Adding a SMS template for sending and receiving SMS on RingCentral

  16. Admin Control of Log in/Log out in Call Queue

    11 votes

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    Implemented  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    John commented  · 

    please add a feature where we can log out all user's logged in to the RC app

  17. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    684 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    John commented  · 

    please add a feature where it will shows a report that will tell how much time an agent was on and/or off queue during a specific time frame.

  18. Remove ability for user to delete a recording of their own

    19 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    John commented  · 

    please add an option for super admin access to prevent users in deleting their own call recordings

  19. Out of office auto reply to text messages

    119 votes

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    Planned  ·  21 comments  ·  Phone & Messaging » Application  ·  Admin →
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    John commented  · 

    auto response for text message feature

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