Settings and activity

41 results found

1. answer call from call queue via user's presence

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   John shared this idea  ·  Jul 14, 2021

2. Option to automatically end the call recording when switching from audio call to video call using RingCentral app

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   John shared this idea  ·  Aug 5, 2022

3. Internal call recording per user disable feature for automatic call recording

   33 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   John shared this idea  ·  Aug 5, 2022

4. Call Queue estimated wait time feature

   15 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   John shared this idea  ·  Aug 11, 2021

5. update call logs filter

   15 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   John shared this idea  ·  Jul 15, 2021

6. Enable Survey after queue call

   9 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Add options to view all available licenses that shows the phone numbers via Service Web.

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Licensing availability can be clickable to show all customer available numbers

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. Increase Welcome email validity to 14 days

   19 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Increasing number of logins on one extension

    28 votes

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    Needs More Information  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. contact number should show on the email notification even if the call comes from the IVR

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Support for Arm Based Processors

    33 votes

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    Implemented  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John commented  ·  Apr 8, 2021  ·  Edit…  ·  Delete…

    please make RC app available for Window 10 ARM-based computers.

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13. Incoming caller id will match the contacts added on the user when main number is dialed.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Turn off touchtone/dtmf sounds when manually dialing in the app

    15 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John commented  ·  Feb 2, 2021  ·  Edit…  ·  Delete…

    Please have an option to turn off the dial pad tone on RC app

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15. Add private call parking to the RingCentral app

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John commented  ·  Dec 16, 2021  ·  Edit…  ·  Delete…

    Requesting for the Call Park feature to be re-added on the RingCentral mobile app

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16. Past meetings to be shown on the meetings tab

    10 votes

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    Implemented  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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17. SMS/Text Templates

    81 votes

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    48 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, this is now available for desktop and mobile app in a Beta state. Learn more about this functionality here. 

    Thank you! 

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    John commented  ·  Oct 12, 2021  ·  Edit…  ·  Delete…

    Adding a SMS template for sending and receiving SMS on RingCentral

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18. Admin Control of Log in/Log out in Call Queue

    11 votes

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    Implemented  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    John commented  ·  Aug 12, 2021  ·  Edit…  ·  Delete…

    please add a feature where we can log out all user's logged in to the RC app

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19. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    685 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    John commented  ·  Aug 4, 2021  ·  Edit…  ·  Delete…

    please add a feature where it will shows a report that will tell how much time an agent was on and/or off queue during a specific time frame.

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20. Remove ability for user to delete a recording of their own

    19 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    John commented  ·  Jun 7, 2021  ·  Edit…  ·  Delete…

    please add an option for super admin access to prevent users in deleting their own call recordings

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