Increasing number of logins on one extension
Our organization has multiple employees (about 9 employees) using the main line (extension 101) at different times of the day. We were told that there is a limit of only 3 devices logged in at one time... There are usually 3 or less people logged in at one time, but one phone is still getting a notification saying that too many devices are logged in and that it cannot receive incomings calls. It can only text or make outbound calls. We also googled the amount of lines... And your website says "Up to 8 lines and 16 desk phones per group, with as many shared-lines groups as you need." Not sure if groups and lines are the same, but some clarification would be appreaciated.We are hoping to purchase an add-on to a feature to increase the amount of logins so we won't run into the same issue.
Angel
shared this idea
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In general we allow up to 5 logins from soft clients per extension without digital line. That cannot be extended. However, you're able to buy additional extensions and setup call forwarding group under the main 101 extension. Or consider Call Queue, depending on the actual workflow.
What the original request is describing applies to shared line group which all assumes different users with their own hard phones-- is this correct? What is your current set up like, which devices are being used?
Thank you!
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Iam
commented
I have a multiple user on the account that I personally use.I want to be able to switch user from one extension to another without logging out and logging back in to the account
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Anthony
commented
A feature for assigning a single digital line to multiple desk phones
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Hiromithu Ishigaki
commented
1 user extension (MVP license) can be use by multiple employee at the same time to make inbound and outbound calls.All employee who logs-in with the same user extension should be able to receive calls and make outbound calls.
