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← RingCentral Ideas

Settings and activity

76 results found

  1. Manual Outbound SMS

    4 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Michelle shared this idea  · 

  2. Customer Information as an icon

    3 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Michelle shared this idea  · 

  3. Omnichannel Working State Unification of Experience

    3 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Michelle shared this idea  · 

  4. Include Name & Number in Caller ID

    10 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Michelle shared this idea  · 

  5. Wrap Time / After Contact Work

    43 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Michelle shared this idea  · 

  6. Ability to export Agent Script from Studio

    27 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Michelle shared this idea  · 

  7. Improve/Increase documentation

    6 votes

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    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Michelle shared this idea  · 

  8. Integration with MS Teams

    4 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Michelle shared this idea  · 

  9. Give Customers the option to rate an audio call upon completion, with a poor call rating automatically creating a support ticket

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Michelle shared this idea  · 

  10. Bring back the pause screen share feature

    56 votes

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    Future Consideration  ·  4 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Michelle commented  · 

    With everyone working remote, managers/leaders at the companies who use RC will be giving many presentations using RCV. In many cases, they may have a need to pause the share to get additional material ready to share with their team or to prepare a document. It would be beneficial to be able to pause the screen share without notifying anyone who is watching. Then they would be able to continue where they left off when ready to share again.

  11. Give customers the ability to disable the rating of the quality of RCV meetings

    9 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  12. Call Queue status as a Banner similar to DND

    21 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  13. Display user "accepting queue calls" status in the HUD.

    24 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  14. Add "Invite by Contact" or "Invite by Video" to RCV desktop/web App

    7 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  15. Position in Queue, Estimated wait time, and Call queue caller call back feature

    196 votes

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    Future Consideration  ·  34 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  16. VM Notifications to email (Outlook)

    13 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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