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'Call back in Call Queue' has been merged into this idea

Phone & Messaging: Call Queues

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Call queue caller call back feature

In order to reduce missed calls in call queues, an option for clients to push '1' for a callback but keep their place in line is needed.

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OShea shared this idea  ·   ·  Report…  ·  Admin →
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  • Ari commented  ·   ·  Report

    needed feature

  • David commented  ·   ·  Report

    i support this request, great idea. customer can ask to be called back instead of waiting, could be as easy as us receiving an email stating "call back this number queue position x"

  • Carrie commented  ·   ·  Report

    Please add the feature to allow callers in Que to be automatically called back by the system without losing their place in line

  • Gary commented  ·   ·  Report

    Allowing callers to receive automatic call backs from call queue's would improve on customer satisfaction and employee productivity

  • John Lachica commented  ·   ·  Report

    Have an option for the caller to press a key and leave their call back number instead of waiting on the queue

  • Anthony commented  ·   ·  Report

    Automatic callback if the caller leaves the queue and wants to have an automatic callback

  • Mariana commented  ·   ·  Report

    When a customer is on hold I want to give them the option to hang up but retain their position in the queue and call them back automatically when a representative is available for them.

  • Brian commented  ·   ·  Report

    Multiple customer request the Call back option in Call Queue. For the most part that is the only advanced they need and lack of call back puts them into our RC CC option which scares customers due to cost and eventually a lost deal.