Settings and activity
34 results found
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106 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.
Brandon
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16 votesBrandon
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2 votesBrandon
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Permission based auto answer function so Managers can control auto answer functions on RC Softphone.
8 votesBrandon
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9 votesBrandon
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181 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Planned for November 2024!
Brandon
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5 votesBrandon
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68 votesBrandon
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36 votesBrandon
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2 votesBrandon
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4 votesBrandon
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5 votesBrandon
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64 votes
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212 votes
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90 votes
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169 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Now live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024!
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46 votes
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22 votes
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28 votes
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197 votesUnder Review ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
Hello, everyone! Every Support Agent is trained to either identify if there is an issue with a feature that is not working properly, or where to find the answer on that functionality. If it is determined that a feature is functioning as designed, they research to see if the same or a similar idea has been submitted here. If there is an idea already submitted then the Customer is advised to vote for it, or if there is not an idea found they can assist the Customer with submitting one. This process is common across support. The intent with this is that if enough Customers do vote on a feature then it will be considered for development/addition. If there were thousands of Customers that wanted this feature, then they would be pointed to the idea here, vote on it, and it would likely be developed for implementation in a future release. The Developers do see and review the ideas & votes here, so the more votes, the better. if you feel this is a much needed feature, please speak with more users within your organization that would like this feature, and ask them to vote on the idea here.