Admins need to be able to disable auto-answer
This is possible in Engage but not in standard platform per support. I have numerous issues with agents walking away from their desks leaving auto-answer on and cannot disable the option as an admin nor see who is violating my request to keep AA toggled off. Not sure if anyone else is bothered by this, but it should certainly be a feature that as an admin you can allow/disallow for individual users in RC PHONE app.
15
votes
AZ Lending Tree 2
shared this idea
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Kevin
commented
wants to disable auto answer on all users on the account "easily" via super admin on the admin portal and not via each extension's app 1 by 1
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Jonas San Luis
commented
Auto answer can be disable using admin portal