Settings and activity

81 results found

1. Add an option to use an existing license when they are available rather than only offering to purchase a new license

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Brandon Hewett supported this idea  ·  Jun 26, 2026

2. Feature Request: Super Admin Self-Service Contact Center Routing Change

   23 votes

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   2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Brandon Hewett supported this idea  ·  Jun 26, 2026

3. Transferring Licenses in Cost Center

   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Brandon Hewett supported this idea  ·  Jun 26, 2026

4. Feature Request: Granular Call Monitoring Permissions for Agent Role

   27 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Brandon Hewett supported this idea  ·  Mar 12, 2026

5. Remove "Create Group Text" as the default

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Brandon Hewett supported this idea  ·  Jan 15, 2026

6. Allow option to record inbound calls but not internal calls (extension to extension)

   77 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Brandon Hewett supported this idea  ·  Dec 2, 2025

7. Separate option for automatic Inbound and on-demand outbound call recording

   10 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Brandon Hewett supported this idea  ·  Dec 2, 2025

8. Whitelist SMS short codes

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Brandon Hewett supported this idea  ·  Dec 2, 2025

9. Inbound SMS integration

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   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Brandon Hewett supported this idea  ·  Dec 2, 2025

10. whitelist inbound calls

    8 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Brandon Hewett supported this idea  ·  Dec 2, 2025

11. Disable inbound faxes

    23 votes

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    New  ·  2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Brandon Hewett supported this idea  ·  Dec 2, 2025

12. Enable Short Code Dial Plan

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Brandon Hewett supported this idea  ·  Dec 2, 2025

13. Ability to block short code numbers the same as blocked phone numbers

    44 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Brandon Hewett supported this idea  ·  Dec 2, 2025

14. SMS: Ability to receive verification code (short code) via text messages for Canada Numbers

    35 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Brandon Hewett supported this idea  ·  Dec 2, 2025

15. Ability to **respond** to short code SMS messages.

    182 votes

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    Under Review  ·  27 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Brandon Hewett supported this idea  ·  Dec 2, 2025

16. Allowing warm transfers from Ring Central desktop to the Contact Center

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    38 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Brandon Hewett supported this idea  ·  Nov 25, 2025

17. Multi-site Number inventory

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Brandon Hewett commented  ·  Oct 6, 2025  ·  Edit…  ·  Delete…

    Recommend merging votes and Customers with Idea 48017873 "Retain and Assign Site to Inventory Numbers".

    https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48017873-retain-and-assign-site-to-inventory-numbers?

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    Brandon Hewett supported this idea  ·  Oct 6, 2025

18. Add support for Individual and Bulk Site assignments to DIDs in Number Inventory

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Brandon Hewett commented  ·  Oct 6, 2025  ·  Edit…  ·  Delete…

    Recommend merging votes and Customers with Idea 48017873 "Retain and Assign Site to Inventory Numbers".

    https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48017873-retain-and-assign-site-to-inventory-numbers?

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    Brandon Hewett supported this idea  ·  Oct 6, 2025

19. Retain and Assign Site to Inventory Numbers

    47 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Brandon Hewett commented  ·  Oct 6, 2025  ·  Edit…  ·  Delete…

    This is a highly sought after feature for Customers to allow Admin effectively manage number inventories and allocate a pool of numbers per site. Please continue to add votes to this, as the higher the votes and impact, the more attention will be given to the feature idea.

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    Brandon Hewett supported this idea  ·  Oct 6, 2025

20. Toggle 411 calls restriction in Billing>Calling Rates> Premium Rates

    25 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Brandon Hewett supported this idea  ·  Sep 30, 2025