Settings and activity
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25 votes
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100 votesApril
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26 votesApril
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231 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
April
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27 votes
Thanks for sharing this idea! We’re excited to let you know that you can now forward all queue calls during a holiday, closure, or emergency. This feature allows you to route incoming queue calls to voicemail, an announcement, or another extension or group. You can even create a custom schedule for forwarding queue calls.
Learn more about how to set it up here: Call Queue setup guide.
April
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62 votesApril
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11 votesApril
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1 voteApril
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19 votes
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1 voteApril
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1,444 votesApril
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An error occurred while saving the comment April
commented
2 or more user recipient for SMS, if clients customer will be sending SMS using company number they could add 2 or more user recipient
Customer is mentioned that since they are a law firm, they would need to fax the some files in a secured line, and that they need more than 300 pages or more than 50 mb.