Settings and activity
51 results found
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24 votes
April
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91 votesApril
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25 votesApril
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225 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
April
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27 votes
Thanks for sharing this idea! We’re excited to let you know that you can now forward all queue calls during a holiday, closure, or emergency. This feature allows you to route incoming queue calls to voicemail, an announcement, or another extension or group. You can even create a custom schedule for forwarding queue calls.
Learn more about how to set it up here: Call Queue setup guide.
April
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50 votesApril
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7 votesApril
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1 voteApril
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18 votes
An error occurred while saving the comment -
1 voteApril
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1,352 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.
Thank you!
April
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An error occurred while saving the comment April
commented
2 or more user recipient for SMS, if clients customer will be sending SMS using company number they could add 2 or more user recipient
Customer is mentioned that since they are a law firm, they would need to fax the some files in a secured line, and that they need more than 300 pages or more than 50 mb.