← RingCentral Ideas

Settings and activity

50 results found

  1. SMS Auto-Forwarding

    79 votes
    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    April supported this idea  · 

  2. Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time.

    22 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    April supported this idea  · 

  3. Position in Queue, Estimated wait time, and Call queue caller call back feature

    212 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    April supported this idea  · 

  4. Transfer Call to Queue Voicemail Directly

    19 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    April supported this idea  · 

  5. Switch to toggle back to the Old RingCentral App Layout

    48 votes
    Under Review  ·  21 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    April supported this idea  · 

  6. Disable Call recording prompts on Internal Call Transfers

    6 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    April supported this idea  · 

  7. call waiting on each user on a call queue that is already full capacity

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    April shared this idea  · 

  8. Allow to send more than 200 pages per fax transaction via eFax

    7 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    April commented  · 

    Customer is mentioned that since they are a law firm, they would need to fax the some files in a secured line, and that they need more than 300 pages or more than 50 mb.

  9. user work details on softphone to deskphone

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    April shared this idea  · 

  10. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    April supported this idea  · 
    An error occurred while saving the comment
    April commented  · 

    2 or more user recipient for SMS, if clients customer will be sending SMS using company number they could add 2 or more user recipient

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