Settings and activity

46 results found

1. License Limit

   12 votes

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   0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Kim shared this idea  ·  Mar 29, 2024

2. Allow SMS Outbound Caller ID Change

   55 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Kim commented  ·  Mar 13, 2024  ·  Edit…  ·  Delete…

   This is very important for customers who would like to have responses to SMS go to a single number. I.E. Appointment Reminders

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   Kim supported this idea  ·  Mar 13, 2024

3. Add AWAY Option for chat

   41 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Kim commented  ·  Mar 4, 2024  ·  Edit…  ·  Delete…

   Manually setting the status to Busy would be beneficial. If we could allow Admins to add a few Custom status choices that would be great!

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   Kim supported this idea  ·  Mar 4, 2024

4. Give admins not just the system mailbox the ability to delete disabled users in service web that were deleted in active directory

   11 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Mar 4, 2024

5. Save custom status

   71 votes

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   Implemented  ·  13 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kim commented  ·  Mar 4, 2024  ·  Edit…  ·  Delete…

   Coming from using the Stand Alone Phone app, my customer is finding that they would like to have the ability to add statuses to the MVP app. They would really like the ability to manually go Busy. Since the current offerings are only DND, Available and Invisible.

   Giving Admins the ability to add a few more statuses to choose from would be ideal.

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   Kim supported this idea  ·  Mar 1, 2024

6. Turning off announcement for RollOver queue

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Kim shared this idea  ·  Aug 13, 2021

7. Allow directory sync API for RC Contact Center to sync custom fields/directory names.

   4 votes

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   0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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8. Messaging data export in a more legible format

   28 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Sync Teams Status with RC Status

   32 votes

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   Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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10. Retain and Assign Site to Inventory Numbers

    36 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. RC Meetings - add an option to join from RC App to the RCM Join from Browser page

    9 votes

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    0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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12. Ability of the Admin to Configure "Launch an external app or website for incoming calls" For All Users

    49 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Different Call Recording Announcement settings per site

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. On-demand Call Recording Announcement settings by individual sites not account based

    31 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Request additional Call Recording Announcements

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Add Dinosaur Emojis to RingCentral Chat

    169 votes

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    5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Now live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024!

18. Roles & Permissions -- Allow Call Recording Access To Specific Site Only

    27 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Allow administrator to turn off Call Log Email Delivery for tenant that enforce SSO only.

    25 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Account-Wide Holiday Settings and/or Holiday Templates

    240 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

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    Kim commented  ·  May 25, 2021  ·  Edit…  ·  Delete…

    Looking for an easy way to update multiple call queues without having to touch each one, (115). This shouldn't be this difficult. Why can't we just apply templates to achieve this?I shouldn't have to go into each call queue to set the holiday hours individually.

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