Settings and activity

52 results found

1. Pull QoS call score via API

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   21 votes

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   New  ·  5 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Sep 15, 2025

2. Disable free accounts on specific domains

   10 votes

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   New  ·  4 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Kim commented  ·  Sep 12, 2025  ·  Edit…  ·  Delete…

   https://support.ringcentral.com/article-v2/Setting-up-how-users-sign-up-for-or-are-invited-to-RingCentral.html?brand=RingCentral&product=RingEX&language=en_US

   You can do this on your own account; anyone with App admin access can do so.

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3. Closed captions in video attachments / video player

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Sep 12, 2025

4. Receive missed call notification for delegated calls

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Sep 12, 2025

5. Add "Missed Call" handling to Delegate Line Groups

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Sep 12, 2025

6. Bulk license transfer for Cost Center

   15 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Sep 5, 2025

7. User Status Details

   27 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Sep 3, 2025

8. Add filter for Holiday 'Queue is Open' System Alerts

   72 votes

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   New  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Kim shared this idea  ·  Sep 3, 2025

9. Quality of Service (QoS) Portal for RingCX Calls

   49 votes

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   New  ·  9 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Aug 29, 2025

10. Report DID's SMS campaign & SMS Status

    17 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Aug 28, 2025

11. Allowing agents to solve digital interactions from folder view with a manual pull.

    12 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Aug 22, 2025

12. Combine User List and User Device Export

    18 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Jul 1, 2025

13. Option to Disable Group SMS

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Jun 16, 2025

14. Cost Centers built in RCX

    37 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Jun 12, 2025

15. Have a report which shows all uses who have a divert on their phone

    32 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Feb 3, 2025

16. Permanently minimize the AI Notes and Transcript box

    85 votes

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    20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

    Kim supported this idea  ·  Jan 10, 2025

17. SIP Deskphone for Elevator/Door System

    13 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Kim commented  ·  Nov 6, 2024  ·  Edit…  ·  Delete…

    RingCentral has POTs in a box, for Elevator usage.

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18. Disable DTMF Codes/Shortcuts

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Kim commented  ·  Jul 2, 2024  ·  Edit…  ·  Delete…

    Having the ability to toggle off the DTMF shortcuts would be a good feature for my customers, as they use certain keystrokes to program devices. For example, # # is currently a shortcut to put the caller on hold.

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    Kim supported this idea  ·  Jul 2, 2024

19. Ability for chat group admins to add hashtags to chat groups

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Jun 26, 2024

20. Auto enroll users to pre-defined chat groups based on their role

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Jun 26, 2024