Settings and activity

59 results found

1. Name or number of the RingCX user should show as caller ID if they call RingEX internally

   20 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Dec 4, 2025

2. Permission individual users to choose their outgoing number for specific calls, from any site in a multisite setup.

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Nov 24, 2025

3. RingSense Trackers and Tags being customized per department/team or user.

   18 votes

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   1 comment  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank you for your feedback! We’re happy to share that this feature is planned and will be available to your account by the end of this quarter.

   We appreciate your patience and continued support as we work to bring this enhancement to you soon.

   Kim supported this idea  ·  Nov 11, 2025

4. Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word

   24 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Nov 5, 2025

5. Analytics report for IVR key presses

   74 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Oct 30, 2025

6. Exporting detailed IVR flow including the user extensions phone number

   5 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Oct 23, 2025

7. Schedule report for QoS calls data

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   18 votes

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   New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Oct 15, 2025

8. Pull QoS call score via API

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   23 votes

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   New  ·  5 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Sep 15, 2025

9. Disable free accounts on specific domains

   10 votes

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   New  ·  4 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Kim commented  ·  Sep 12, 2025  ·  Edit…  ·  Delete…

   https://support.ringcentral.com/article-v2/Setting-up-how-users-sign-up-for-or-are-invited-to-RingCentral.html?brand=RingCentral&product=RingEX&language=en_US

   You can do this on your own account; anyone with App admin access can do so.

   Save Submitting...

10. Closed captions in video attachments / video player

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Sep 12, 2025

11. Receive missed call notification for delegated calls

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Sep 12, 2025

12. Add "Missed Call" handling to Delegate Line Groups

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Sep 12, 2025

13. Bulk license transfer for Cost Center

    16 votes

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    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Sep 5, 2025

14. User Status Details

    32 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Sep 3, 2025

15. Add filter for Holiday 'Queue is Open' System Alerts

    80 votes

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    New  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Kim shared this idea  ·  Sep 3, 2025

16. Quality of Service (QoS) Portal for RingCX Calls

    65 votes

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    New  ·  10 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Aug 29, 2025

17. Report DID's SMS campaign & SMS Status

    17 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Aug 28, 2025

18. Allowing agents to solve digital interactions from folder view with a manual pull.

    15 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Aug 22, 2025

19. Combine User List and User Device Export

    19 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Jul 1, 2025

20. Option to Disable Group SMS

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Jun 16, 2025