Settings and activity

56 results found

1. Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word

   16 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Nov 5, 2025

2. Analytics report for IVR key presses

   73 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Oct 30, 2025

3. Exporting detailed IVR flow including the user extensions phone number

   5 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Oct 23, 2025

4. Schedule report for QoS calls data

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   16 votes

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   New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Oct 15, 2025

5. Pull QoS call score via API

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   22 votes

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   New  ·  5 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Sep 15, 2025

6. Disable free accounts on specific domains

   10 votes

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   New  ·  4 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Kim commented  ·  Sep 12, 2025  ·  Edit…  ·  Delete…

   https://support.ringcentral.com/article-v2/Setting-up-how-users-sign-up-for-or-are-invited-to-RingCentral.html?brand=RingCentral&product=RingEX&language=en_US

   You can do this on your own account; anyone with App admin access can do so.

   Save Submitting...

7. Closed captions in video attachments / video player

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Sep 12, 2025

8. Receive missed call notification for delegated calls

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Sep 12, 2025

9. Add "Missed Call" handling to Delegate Line Groups

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Sep 12, 2025

10. Bulk license transfer for Cost Center

    16 votes

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    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Sep 5, 2025

11. User Status Details

    32 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Sep 3, 2025

12. Add filter for Holiday 'Queue is Open' System Alerts

    77 votes

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    New  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Kim shared this idea  ·  Sep 3, 2025

13. Quality of Service (QoS) Portal for RingCX Calls

    60 votes

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    New  ·  10 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Aug 29, 2025

14. Report DID's SMS campaign & SMS Status

    17 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Aug 28, 2025

15. Allowing agents to solve digital interactions from folder view with a manual pull.

    15 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Aug 22, 2025

16. Combine User List and User Device Export

    18 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Jul 1, 2025

17. Option to Disable Group SMS

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Jun 16, 2025

18. Cost Centers built in RCX

    37 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Jun 12, 2025

19. Have a report which shows all uses who have a divert on their phone

    33 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Feb 3, 2025

20. Permanently minimize the AI Notes and Transcript box

    85 votes

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    20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

    Kim supported this idea  ·  Jan 10, 2025