← RingCentral Ideas

Settings and activity

36 results found

  1. Show DND status on Desk phone for colleagues to know.

    55 votes
    Future Consideration  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  2. DND on all Deskphones

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  3. prevent users from switching to DND

    25 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  4. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

    216 votes
    37 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239

  5. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    573 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

  6. Enable a true DND presence sync

    167 votes
    17 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

    An error occurred while saving the comment
    Josh commented  · 

    There is no syncing between RingCentral apps and physical desk phones except for when someone is on a call. If the desk phone could reflect that the person is "busy" when they are In A Meeting or have set themselves to DND in the RC app, that would be very helpful.

  7. HUD - Add the status

    10 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?

  8. Achieve HUD feature parity between RingCentral Phone app & RingCentral app before deprecating RingCentral Phone

    27 votes
    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Hi everyone, Call duration and multiple columns to see more contacts are now live in app! Correct status is planned to be implemented by end of June. Complete parity is still being worked towards. Thanks everyone.

  9. Disable viewing of company contacts in a specific extension

    8 votes
    Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  10. Ring Central (Classic) red customizable "Busy" Status

    40 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Josh commented  · 

    This is a helpful status for when you don't want to block all incoming calls with Do Not Disturb, but just want to signal to the rest of your team that you are Busy, but can still accept urgent calls.

  11. Caller ID Information Pass Through with call Transfer, Internal and External

    55 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  12. Prevent agents from disabling which q they are in or turning off q calls.

    3 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  13. Enable Admin to turn off ability for users to delete texts and messages

    11 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?

  14. Hide Contacts from RingCentral Contacts List

    51 votes
    4 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    Company Directory Control enables admins to take control of the company contacts shown on employees' clients. Through this feature, you can hide specific contacts in your company directory from being seen in the RingCentral app. Learn more here: https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html

  15. Add queue category to recents menu(call log)

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  16. Combine HUD and APP into one app

    157 votes
    Implemented  ·  11 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
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