Settings and activity

84 results found

1. Enable AI transcription on Desk phone

   196 votes

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   Planned  ·  56 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Aug 27, 2025

2. RingCentral SMS integration with HubSpot to include photo-only messages.

   8 votes

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   New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jonalyn shared this idea  ·  Aug 20, 2025

3. Disable Overall AI Assistant

   24 votes

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   New  ·  6 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Aug 15, 2025

4. 911 through RingCentral

   6 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Aug 15, 2025

5. Faxing Support for RingCentral Limited Extension

   7 votes

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   0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Aug 14, 2025

6. Manager Access to Automatic Call Notes (AI Transcript) for Other Users

   4 votes

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   New  ·  1 comment  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Jonalyn shared this idea  ·  Aug 12, 2025

7. Accessing AI Transcripts for Queue Calls

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Aug 12, 2025

8. Feature Enhancement Request: Outbound Caller ID Controls for RingEX Users

   8 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Aug 6, 2025

9. Ability to see Logged out agents in RingCX Real time Dashboard

   7 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Jul 28, 2025

10. Mobile app as endpoint of RingCX

    23 votes

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    Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Jul 25, 2025

11. Copying an alphanumeric value from Engage Digital should not automatically format it as a phone number or trigger click-to-dial functionalit

    9 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Jul 24, 2025

12. Syncing of RingCx and RingEx Status Bi-Directional

    5 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jonalyn shared this idea  ·  Jul 23, 2025

13. Development Plan Ringsense

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Jul 22, 2025

14. rearrange or customize icons in the HU

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    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Jul 10, 2025

15. message data export

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jonalyn shared this idea  ·  Jul 8, 2025

16. Set Speed Dial using RingCentral App

    8 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Jul 1, 2025

17. Quality of Service (QoS) Portal for RingCX Calls

    46 votes

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    New  ·  8 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Jun 30, 2025

18. RingCX ADMX template for browser group policy

    4 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Jun 20, 2025

19. Set ringcentral mobile app as default app for calling for IOS

    14 votes

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    New  ·  4 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Jun 16, 2025

20. Option to Control Agent Call Ring Behavior Upon Decline

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jonalyn shared this idea  ·  Jun 11, 2025