Settings and activity

97 results found

1. RingCX Global FIFO Queue Behavior Across Multiple Queues

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Edit…  ·  Delete…  ·  Admin →
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   Jonalyn shared this idea  ·  Oct 29, 2025

2. RingCX Voice Queue Priority and Agent Rank

   3 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Oct 28, 2025

3. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

   44 votes

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   New  ·  5 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Oct 28, 2025

4. Ability to Bulk upload blocked numbers

   5 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Sep 17, 2025

5. Option to add External Number into the Call Queues (Group) as Primary Members

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Sep 17, 2025

6. To Have Start and End Time Attributes in RingCX for Salesforce

   6 votes

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   Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Sep 17, 2025

7. Mark email that did not have an agent reply as "Solved" rather than "Ignored"

   10 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Sep 16, 2025

8. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

   29 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Sep 13, 2025

9. retrieving deleted SMS

   16 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Sep 12, 2025

10. Call Transcription functionality + API capabilities

    9 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Sep 10, 2025

11. DELETE (ON ALL INCOMING) - Prompt me to press 1 before connecting the call

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Sep 6, 2025

12. To show all numbers in Analytics

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Sep 4, 2025

13. Ability to export international calling list from the Admin Portal

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Sep 4, 2025

14. Enable AI transcription on Desk phone

    222 votes

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    Planned  ·  61 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Aug 27, 2025

15. RingCentral SMS integration with HubSpot to include photo-only messages.

    9 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jonalyn shared this idea  ·  Aug 20, 2025

16. Disable Overall AI Assistant

    24 votes

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    New  ·  6 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Aug 15, 2025

17. 911 through RingCentral

    6 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Aug 15, 2025

18. Faxing Support for RingCentral Limited Extension

    7 votes

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    0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Aug 14, 2025

19. Manager Access to Automatic Call Notes (AI Transcript) for Other Users

    8 votes

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    New  ·  1 comment  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Jonalyn shared this idea  ·  Aug 12, 2025

20. Accessing AI Transcripts for Queue Calls

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Aug 12, 2025