← RingCentral Ideas

Settings and activity

65 results found

  1. Option to Control Agent Call Ring Behavior Upon Decline

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Jonalyn shared this idea  · 

  2. Access Analytics Reports and Call Queue Admin without changing the role and permission

    8 votes
    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Jonalyn supported this idea  · 

  3. Download a Report Showing User Permissions / Settings

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jonalyn supported this idea  · 

  4. Admin Report of User Settings

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jonalyn supported this idea  · 

  5. Role and Permissions Report

    3 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jonalyn supported this idea  · 

  6. RingCX Outbound SMS -- Cannot see messages until they are replied to

    3 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Jonalyn commented  · 

    At this time, the RingCX platform does not provide a way to view or search for specific outbound SMS messages by phone number once they’ve been sent. While the Outbound Queue may confirm that a message was dispatched, there is currently no visibility into the message content or delivery details within RingCX itself.

    Jonalyn supported this idea  · 

  7. Disable Call Monitoring Notification

    16 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jonalyn supported this idea  · 
    An error occurred while saving the comment
    Jonalyn commented  · 

    When creating a Call Monitoring group in the RingCentral Admin Portal, users assigned as "can be monitored" receive a system-generated email stating:

    "An administrator of the RingCentral phone system has given the following person permissions to monitor your calls."

    Administrators have expressed concern about this notification and are requesting the ability to disable or suppress this message, especially in environments where monitoring is standard operating procedure.

  8. Email Notifications received by Users after being added for Automatic Call Recording should have an option for it to be disabled on the ...

    14 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Jonalyn commented  · 

    When creating a Call Monitoring group in the RingCentral Admin Portal, users assigned as "can be monitored" receive a system-generated email stating:

    "An administrator of the RingCentral phone system has given the following person permissions to monitor your calls."

    Administrators have expressed concern about this notification and are requesting the ability to disable or suppress this message, especially in environments where monitoring is standard operating procedure.

  9. AI follow-up emails in RingSense CX

    8 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jonalyn supported this idea  · 

  10. SIP Header Push for Canada Accounts

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jonalyn supported this idea  · 

  11. Bulk deletion of voicemails in the queue for Max Agent users.

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Jonalyn shared this idea  · 

  12. Viewing Agent Email Responses in RingCX

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jonalyn shared this idea  · 

  13. Ability to Move Users Between Groups in RingCX

    4 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jonalyn shared this idea  · 

  14. Support the new Yealink WH66 DECT Headset series

    18 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Jonalyn supported this idea  · 

  15. Allow users to pickup a call ringing on another Extension

    11 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jonalyn supported this idea  · 

  16. Capability to see other user's incoming calls in your desk phone and answer it on their behalf if the user was out of the office

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jonalyn supported this idea  · 

  17. Allow to answer incoming call from other user using RingCentral App

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Jonalyn supported this idea  · 

  18. Hide SFTP credentials in the RingCX Recording Delivery

    7 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jonalyn supported this idea  · 

  19. Sync RingCentral Desktop Application With RingCX

    225 votes
    Planned  ·  16 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jonalyn supported this idea  · 

  20. live transfer/warm transfer from a merged call

    10 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jonalyn supported this idea  · 
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