Settings and activity

124 results found

1. Shared SMS were multiple users can receive and send SMS on specific number

   630 votes

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   127 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

   
   

   Planned for Q2 2024.

   Bianca supported this idea  ·  Sep 18, 2024

2. Add the ability to include Limited Extensions in Call Queue groups.

   15 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Sep 18, 2024

3. Allow Super Admin Users to Manage What Counts as an Abandoned Call

   46 votes

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   Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Sep 18, 2024

4. Call Queue ring simultaneously the overflow into another call queue simultaneously

   15 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Sep 16, 2024

5. Simultaneous protocol to be added in call queue overflow

   6 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Sep 16, 2024

6. choose which users/extensions will be archived

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Sep 12, 2024

7. Implement a feature that gives paid RingCentral accounts priority access to the newest app builds and updates.

   11 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Sep 10, 2024

8. Ability to change line 1 and line 2 presence for Deskphones

   7 votes

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   New  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Sep 10, 2024

9. Delete bulk messages/Conversation in Unified App

   109 votes

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   50 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is on our 2025 Roadmap!

   Bianca supported this idea  ·  Sep 10, 2024

10. Automated Call for Downtime

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Sep 6, 2024

11. Allowing customers to log in using their email address to a different account even if it is already associated to another account.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Sep 5, 2024

12. Add ability to allow a user to view another user's text message

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Sep 5, 2024

13. run user status report

    28 votes

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    Under Review  ·  7 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Sep 4, 2024

14. Assign Scorecards based on Team/Individual

    5 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Sep 4, 2024

15. Disconnect call queue call when no call queue member is available

    14 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Sep 3, 2024

16. Receiving OTP from the bank using the RingCentral Number

    41 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Aug 30, 2024

17. Forward faxes to a external number

    7 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Aug 29, 2024

18. AI/NLU for Voice Bots (IVR)

    11 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Aug 29, 2024

19. Integrated Company Directory Should Be Automatically Synced with Deskphones's Directory

    8 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Developer Platform  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Aug 29, 2024

20. Outbound Caller ID Name on Call Queue

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Aug 22, 2024