Settings and activity

239 results found

1. a way to see calls ignored by agents

   4 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Oct 26, 2024

2. Sending an announcement to a group by using a desk phone button, soft key or and/or a click on the app.

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Oct 21, 2024

3. Synchronization of External Shared Contacts in RingCentral Mobile App

   9 votes

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   0 comments  ·  Events & Video » Accessibility  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Oct 21, 2024

4. Sync Desktop Contacts with Cell Phone App Contacts

   16 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Oct 21, 2024

5. Route incoming to an extension based on the caller's area code.

   6 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Oct 16, 2024

6. Show Caller number when specific extension will transfer the call to another extension

   49 votes

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   Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Oct 14, 2024

7. Include the announcement when the call is being recorded on call recordings

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Bianca shared this idea  ·  Oct 7, 2024

8. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

   341 votes

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   Planned  ·  105 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Oct 6, 2024

9. Performance report for more accurate total number of calls

   10 votes

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   New  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Oct 1, 2024

10. IVR Invalid Key Press

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Sep 27, 2024

11. Increase contact maximum capacity

    19 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Sep 27, 2024

12. Allow More Than 10,000 Contacts

    72 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Sep 26, 2024

13. RingCentral app EXE installers. Option to disable update/prompt to update

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Sep 25, 2024

14. Call Trap

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Sep 25, 2024

15. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    159 votes

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    Under Review  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Sep 20, 2024

16. Increase Data Retention of Analytics

    114 votes

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    15 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.

    
    

    In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.

    
    

    Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US

    
    

    Bianca supported this idea  ·  Sep 20, 2024

17. Call Forwarding Visibility in Call Logs (External number)

    7 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Sep 19, 2024

18. Retrieve Call Recording

    20 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Sep 18, 2024

19. Shared SMS were multiple users can receive and send SMS on specific number

    1,445 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Sep 18, 2024

20. Add the ability to include Limited Extensions in Call Queue groups.

    19 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Sep 18, 2024