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← RingCentral Ideas

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226 results found

  1. Increase Data Retention of Analytics

    50 votes

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    Future Consideration  ·  7 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Bianca supported this idea  · 

  2. Call Forwarding Visibility in Call Logs (External number)

    6 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bianca supported this idea  · 

  3. Retrieve Call Recording

    16 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bianca supported this idea  · 

  4. Shared SMS were multiple users can receive and send SMS on specific number

    1,355 votes

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    315 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    Thank you!

    Bianca supported this idea  · 

  5. Add the ability to include Limited Extensions in Call Queue groups.

    18 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bianca supported this idea  · 

  6. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    46 votes

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    Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Bianca supported this idea  · 

  7. Call Queue ring simultaneously the overflow into another call queue simultaneously

    19 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bianca supported this idea  · 

  8. Simultaneous protocol to be added in call queue overflow

    7 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Bianca supported this idea  · 

  9. choose which users/extensions will be archived

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Bianca supported this idea  · 

  10. Implement a feature that gives paid RingCentral accounts priority access to the newest app builds and updates.

    15 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Bianca supported this idea  · 

  11. Ability to change line 1 and line 2 presence for Deskphones

    9 votes

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    New  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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    Bianca supported this idea  · 

  12. Delete bulk messages/Conversation in Unified App

    151 votes

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    Future Consideration  ·  57 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Bianca supported this idea  · 

  13. Automated Call for Downtime

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Bianca supported this idea  · 

  14. Allowing customers to log in using their email address to a different account even if it is already associated to another account.

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Bianca supported this idea  · 

  15. Add ability to allow a user to view another user's text message

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Bianca supported this idea  · 

  16. run user status report

    50 votes

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    Under Review  ·  10 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Bianca supported this idea  · 

  17. Assign Scorecards based on Team/Individual

    9 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    RingSense has added support to assign scorecards to specific teams; call types; duration; source etc. These filters can be used for precise targeting of a scorecard.

    You can find the details in the release notes - https://support.ringcentral.com/release-notes/ringsense.html

    and the support website - https://support.ringcentral.com/article-v2/Creating-and-managing-scorecards-in-RingSense.html?brand=RingCentral&product=RingSense&language=en_US

    Additionally, you can see the criteria while creating a new scorecard or editing an existing one as shown in the attached screenshot

    Bianca supported this idea  · 

  18. Disconnect call queue call when no call queue member is available

    16 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Bianca supported this idea  · 

  19. Receive OTP from websites

    214 votes

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    Under Review  ·  46 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Bianca supported this idea  · 

  20. Forward faxes to a external number

    30 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bianca supported this idea  · 
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