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Settings and activity

12 results found

  1. Retain Caller ID information regardless of blind/warm transfer type

    178 votes

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    16 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later…
    Denise supported this idea  · 

  2. caller id of the caller for transferred calls

    45 votes

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    Implemented  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Denise supported this idea  · 

  3. Increase Retention Period for Sent Faxes

    62 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Denise supported this idea  · 

  4. Option to bulk download or forward voicemail to an email address in admin portal

    16 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Denise supported this idea  · 

  5. Have the option on the hold music to inform customer about their queue number while on hold

    1 vote

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    0 comments  ·  Developer Platform, APIs, & Integrations » Developer Platform  ·  Admin →
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    Denise shared this idea  · 

  6. Synchronize Deskphone to RingCentral Application

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Denise shared this idea  · 

  7. Text from the same main user number

    348 votes

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    60 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
    An error occurred while saving the comment
    Denise commented  · 

    Having the option to use the company number as the SMS ID in every extension on the account

  8. Capability of the User to use Multiple Site Caller ID

    21 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Denise shared this idea  · 

  9. IVR that provides link when option is being selected

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Denise shared this idea  · 

  10. Name screening feature

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Denise shared this idea  · 

  11. Remove ability for user to delete a recording of their own

    15 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. Use Company Fax as Caller ID even assigned to user extension directly

    14 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Denise commented  · 

    Option to use the fax number as the caller ID even receiving of faxes goes to a specific extension.