Settings and activity
29 results found
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1 vote
Alaine
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49 votes
You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.
Learn more here:
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39 votes
An error occurred while saving the comment Alaine
commented
To add an option to forward all company calls to an external number. Because some of the customer is paying a call center to answer their calls if users are not available.
An error occurred while saving the comment Alaine
commented
Customer want a call from auto receptionist can be forwarded to external number
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4 votesAlaine
shared this idea
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1 voteAlaine
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3 votes
An error occurred while saving the comment Alaine
commented
If we can add a feature of area code masking whenever customer is doing an outbound call. since one of my customer called in and needed the feature and asking when we will it be available
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4 votes
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33 votes
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24 votes
ability to put the customer on hold and answer the other callin the same desk phone on call queue.