Settings and activity

58 results found

1. Retrieve Call Recording

   18 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Alaine supported this idea  ·  Jan 7, 2026

2. Set Up Company Outbound Caller Name (CNAM) for UK accounts

   32 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Alaine supported this idea  ·  Dec 24, 2025

3. BLOCK CONTACT

   12 votes

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   New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Alaine supported this idea  ·  Dec 23, 2025

4. BT Feature Request: Custom Configuration for BT provided phones

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Alaine supported this idea  ·  Dec 22, 2025

5. Bulk upload of Hold Music

   6 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Alaine supported this idea  ·  Dec 17, 2025

6. BT Feature Request : changing the address on the home page of the admin portal

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Alaine supported this idea  ·  Dec 17, 2025

7. Multiple extension to be selected on the Voicemail

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Alaine supported this idea  ·  Dec 8, 2025

8. Call queue voicemail should be received by all the user extensions device/physical phone

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Alaine supported this idea  ·  Dec 8, 2025

9. Ability to assign/share a User's direct number as a caller ID to other users

   5 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Alaine supported this idea  ·  Dec 5, 2025

10. Continuous ring for user call handling

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  Nov 28, 2025

11. Disable 2fa on a user level

    8 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  Nov 6, 2025

12. Enable Account admin to Enable / Disable 2 Factor Authentication

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  Nov 6, 2025

13. Ability to download or view SMS transcripts

    51 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  Oct 29, 2025

14. Live Reports Enhancement: Real-Time Status Update for Call Queue Members

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  Oct 28, 2025

15. Disable External Incoming Calls _ BT Account

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  Oct 24, 2025

16. Configurable Data Retention Period for AI Notes

    14 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  Sep 24, 2025

17. Move Disabled user to Unassigned extensions

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  Sep 11, 2025

18. Option to take no Voicemail for a user

    8 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  Jul 2, 2025

19. SMS Automatic Appointment Confirmation

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  May 27, 2025

20. Voicemail handling

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  May 27, 2025