← RingCentral Ideas

Settings and activity

22 results found

  1. Make a way to see what queues the agents are in from the service portal

    5 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Closed for an hour please call back in a shared this idea  · 

  2. Users - Department Groups (replacing User Groups?)

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. Ability to Duplicate User Groups-Copy Members from Existing to Create a New User Group

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Supervisor or Group Admin should have access to recorded calls for their team.

    13 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. User group access call log of the same user group

    69 votes
    Future Consideration  ·  15 comments  ·  Phone & Messaging » Application  ·  Admin →
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  6. Restrict access to Admin Portal by geographic location of IP address

    27 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. Specific user can be selected to do not include them having access in the call recording

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

  9. Archiver Disconnect Notifications

    29 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Add Public Holidays into the Call Queue Schedule

    59 votes
    7 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  11. Multisite - Phone Directory Limited to site not entire company

    4 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. IVRU - Prompt -Text

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  13. Achieve HUD feature parity between RingCentral Phone app & RingCentral app before deprecating RingCentral Phone

    27 votes
    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Hi everyone, Call duration and multiple columns to see more contacts are now live in app! Correct status is planned to be implemented by end of June. Complete parity is still being worked towards. Thanks everyone.

  14. Monitor HUD on android RC mobile app

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  15. Presence (or HUD) available on the RingCentral Mobile App so that I can answer a call on behalf of someone

    35 votes
    Planned  ·  5 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  16. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    76 votes
    Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Closed for an hour please call back in a commented  · 

    User group managers can only play and mark voicemails read. They can not delete the voicemails unless they log into the group members extension directly.

  17. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    46 votes
    Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  18. Stop Queue Call from Ringing on Offline Users!

    46 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  19. Call queue groups should also be visible on the HUD

    73 votes
    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?

  20. Add Defender firewall rules to the MSI version of RC App

    13 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
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