← RingCentral Ideas

Settings and activity

22 results found

  1. Make a way to see what queues the agents are in from the service portal

    5 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Closed for an hour please call back in a shared this idea  · 

  2. Users - Department Groups (replacing User Groups?)

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  3. Ability to Duplicate User Groups-Copy Members from Existing to Create a New User Group

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  4. Supervisor or Group Admin should have access to recorded calls for their team.

    13 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  5. User group access call log of the same user group

    72 votes
    Future Consideration  ·  15 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  6. Restrict access to Admin Portal by geographic location of IP address

    27 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  7. Specific user can be selected to do not include them having access in the call recording

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  8. Account-Wide Holiday Settings and/or Holiday Templates

    239 votes
    27 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  9. Archiver Disconnect Notifications

    29 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  10. Add Public Holidays into the Call Queue Schedule

    60 votes
    7 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?

  11. Multisite - Phone Directory Limited to site not entire company

    4 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  12. IVRU - Prompt -Text

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  13. Achieve HUD feature parity between RingCentral Phone app & RingCentral app before deprecating RingCentral Phone

    27 votes
    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?

  14. Monitor HUD on android RC mobile app

    7 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  15. Presence (or HUD) available on the RingCentral Mobile App so that I can answer a call on behalf of someone

    35 votes
    Planned  ·  5 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?

  16. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    77 votes
    Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Closed for an hour please call back in a commented  · 

    User group managers can only play and mark voicemails read. They can not delete the voicemails unless they log into the group members extension directly.

  17. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    46 votes
    Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

  18. Stop Queue Call from Ringing on Offline Users!

    47 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?

  19. Call queue groups should also be visible on the HUD

    74 votes
    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?

  20. Add Defender firewall rules to the MSI version of RC App

    13 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
← Previous 1