Settings and activity

22 results found

1. Make a way to see what queues the agents are in from the service portal

   5 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Closed for an hour please call back in a shared this idea  ·  Dec 3, 2020

2. Users - Department Groups (replacing User Groups?)

   15 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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3. Ability to Duplicate User Groups-Copy Members from Existing to Create a New User Group

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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4. Supervisor or Group Admin should have access to recorded calls for their team.

   13 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. User group access call log of the same user group

   72 votes

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   Future Consideration  ·  15 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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6. Restrict access to Admin Portal by geographic location of IP address

   27 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Specific user can be selected to do not include them having access in the call recording

   9 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Account-Wide Holiday Settings and/or Holiday Templates

   241 votes

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   27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

9. Archiver Disconnect Notifications

   29 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Add Public Holidays into the Call Queue Schedule

    63 votes

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    8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This will be implemented in November 2024 as Call Queue Custom Rule Templates!

11. Multisite - Phone Directory Limited to site not entire company

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. IVRU - Prompt -Text

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Achieve HUD feature parity between RingCentral Phone app & RingCentral app before deprecating RingCentral Phone

    27 votes

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    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, Call duration and multiple columns to see more contacts are now live in app! Correct status is planned to be implemented by end of June. Complete parity is still being worked towards. Thanks everyone.

14. Monitor HUD on android RC mobile app

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Presence (or HUD) available on the RingCentral Mobile App so that I can answer a call on behalf of someone

    35 votes

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    Planned  ·  5 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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16. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    78 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Closed for an hour please call back in a commented  ·  Jul 21, 2021  ·  Edit…  ·  Delete…

    User group managers can only play and mark voicemails read. They can not delete the voicemails unless they log into the group members extension directly.

    Save Submitting...

17. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    46 votes

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    Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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18. Stop Queue Call from Ringing on Offline Users!

    51 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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19. Call queue groups should also be visible on the HUD

    79 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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20. Add Defender firewall rules to the MSI version of RC App

    13 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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