Settings and activity

96 results found

1. Create a number type like CCRN for customer numbers needing TAS Bypass (aka CCAN)

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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2. RingCentral Cloud PBX Jump page from ServiceWeb

   2 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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3. Ability to Schedule Text Messages

   275 votes

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   63 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Check out BeeTexting to learn how to schedule text messages today: https://www.ringcentral.com/apps/beetexting

4. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

   37 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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5. Outbound Automatic Voicemail Drop

   281 votes

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   Future Consideration  ·  58 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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6. Add prompt when clicking "Add User" if there are unassigned extensions available

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Drag and drop teams/people into folders

   39 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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8. Embed agent into RingEX

   50 votes

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   Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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9. Ability to remove/hide users from the directory/contact list

   63 votes

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   Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Tiered Dispositions

    10 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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11. Reduction of RC App-Cloud interface complexity

    97 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Improve annotations so they don't automatically disappear

    119 votes

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    18 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Implemented  ·  Harish Narayan responded

    Presenters can keep their annotations on screen until they choose to clear them, rather than having them fade automatically. Available in video meetings on the desktop app and on the browser. See Using annotations in a meeting.

    
    

13. Ability to disable "unmute with spacebar" in RCV meetings

    43 votes

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    1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Harish Narayan responded

    This isn't on our near-term roadmap, but we're tracking it as potential future work. We'll update this thread if that changes.

14. Allow Admin to remove default Virtual Backgrounds in Meetings.

    11 votes

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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15. Support for PIDF-LO (emergency header information) xml info (Microsoft Teams Direct Routing)

    27 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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16. Additional features For Zendesk Integration

    32 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGeorge Lu (Product Manager - CRM Integrations, RingCentral) responded

    This feature has been released. Zendesk now has WebRTC and browser dialing and calling!