← RingCentral Ideas

Settings and activity

10 results found

  1. View/Access SMS of all other user extension using admin portal

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jhoanna Valenzuela shared this idea  · 

  2. Adding customize field after call using google extensions integrated with Zoho CRM

    1 vote
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Jhoanna Valenzuela shared this idea  · 

  3. Outbound Calls of Members of the Call Queue be Visible in the Call Queue Call Logs

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jhoanna Valenzuela shared this idea  · 

  4. Increase Received Faxes Limit for more than 200

    24 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jhoanna Valenzuela shared this idea  · 

  5. Shared SMS were multiple users can receive and send SMS on specific number

    729 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    An error occurred while saving the comment
    Jhoanna Valenzuela commented  · 

    If the user extension 1 is not available, they wanted to forward the SMS to another user extension for example extension 2. So that extension 2 will be the one who will reply to the sender of the SMS when extension 1 is not in the office. Just like able to forward calls and voicemails to another user.

  6. Separate ring for Desktop app and Mobile app

    198 votes
    26 comments  ·  Phone & Messaging » Application  ·  Admin →
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  7. Option to delete all SMS and Internal Messages sent and received in the RingCentral Desktop App.

    10 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  8. Bulk delete for sms messages

    42 votes
    17 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  9. Play announcement "press 1" on call Queue

    32 votes
    Needs More Information  ·  12 comments  ·  Phone & Messaging » Application  ·  Admin →
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  10. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    285 votes
    Planned  ·  93 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    An error occurred while saving the comment
    Jhoanna Valenzuela commented  · 

    There is no option to add custom cover page for sending fax via desktop and mobile app. It is a vital feature that most of the companies needs in sending fax to their customers to identify every company. This feature is currently available in RingCentral Phone App only.