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119 results found

  1. RCX - ability to disconnect the 3rd party when using transfer or requeue

    8 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Derrick supported this idea  · 

  2. Dashboard view modification

    22 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Derrick supported this idea  · 

  3. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

    15 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Derrick supported this idea  · 

  4. Internal chat for supervisors and agents

    38 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Derrick supported this idea  · 

  5. Enhance Agent States

    59 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Derrick supported this idea  · 

  6. receive 2 calls

    11 votes

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    0 comments  ·  RingCX » Other  ·  Admin →
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    Needs More Information  ·  AdminYulia (Group Product Manager, CX, RingCentral) responded

    Thank you for sharing your request regarding the ability to receive multiple calls simultaneously in the RingCX platform. To better understand your needs and explore potential solutions, could you provide more details about the specific business scenario?


    For instance:

    • Are you looking for agents to handle multiple calls simultaneously?
    • If so, could you elaborate on why this is needed and how it aligns with your workflow?
    • Are there particular use cases or challenges you’re trying to address with this feature?

    Your input will help us gain clarity and ensure that we can address your requirements effectively.

    Derrick supported this idea  · 

  7. dashboards data refresh time

    59 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Derrick supported this idea  · 

  8. OFCOM compliant Proactive and Predictive Dialler

    21 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Derrick supported this idea  · 

  9. Adjust the volume of every participant

    4 votes

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    Under Review  ·  1 comment  ·  Events & Video » Other  ·  Admin →
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    Derrick commented  · 

    This would be awesome, please and thanks!

    Derrick supported this idea  · 

  10. Change agent state through Max Supervisor

    109 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Derrick supported this idea  · 

  11. Ability to control volume of other participants

    7 votes

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    Future Consideration  ·  3 comments  ·  Events & Video » Other  ·  Admin →
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    Derrick supported this idea  · 

  12. Add a volume regulation for each speaker separately.

    3 votes

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Admin →
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    Derrick supported this idea  · 

  13. remove do not disturb

    25 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Derrick supported this idea  · 

  14. Avaya Crisis Mode for RingCentral System

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Derrick shared this idea  · 

  15. Checking the IP address associated with the IP Phone under the Admin Portal

    34 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. GUI access for phones or IP address display in admin portal

    15 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  17. Show the current IP of deskphones

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Call Park Notification Control in the RingCentral Desktop App

    118 votes

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    Under Review  ·  41 comments  ·  Phone & Messaging » Application  ·  Admin →
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  19. Allow Blocking Outbound Calls by Number

    160 votes

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    Under Review  ·  28 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Derrick supported this idea  · 

  20. Allow separation of direct voicemail notification and shared voicemail notification.

    20 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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