Settings and activity

67 results found

1. Restrict my agents from seeing the "New messages" inbox

   3 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Jan 2, 2026

2. Simultaneous Ring option for Call Queues/Skill

   15 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Dec 24, 2025

3. Dashboard for agents and supervisors in RingCX

   67 votes

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   Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Oct 23, 2025

4. Quality of Service (QoS) Portal for RingCX Calls

   67 votes

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   New  ·  11 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Oct 18, 2025

5. outbound caller ID options on desk phones

   14 votes

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   New  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Oct 9, 2025

6. Allowing warm transfers from Ring Central desktop to the Contact Center

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   38 votes

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   New  ·  2 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Aug 28, 2025

7. RingCX Voicemail Access in Call Logs

   5 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Aug 25, 2025

8. Option to Transfer RingCX Calls Directly to RingEX Ext's Voicemail

   6 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Aug 25, 2025

9. Display Caller ID Name On MAX Agent

   6 votes

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Aug 19, 2025

10. Centralized SIP Settings

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Aug 6, 2025

11. Make call queue numbers available as outbound caller ID numbers in User Settings templates

    63 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Jul 17, 2025

12. Synchronization of External Shared Contacts between RingEX and RingCX Directories

    14 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  May 22, 2025

13. Spam Risk Caller ID to be removed

    119 votes

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    Under Review  ·  18 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  May 20, 2025

14. Improve AI Transcription

    39 votes

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    New  ·  4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  May 11, 2025

15. I want a custom rule where all calling numbers will be added all at the same time instead of one by one.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Apr 30, 2025

16. Larger Capacity For the numbers that can used under custom rule for caller ID

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Apr 30, 2025

17. Call Queue Custom Rule Templates

    21 votes

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    2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Apr 30, 2025

18. Voice Activated Closed Caption

    7 votes

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    Under Review  ·  2 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Apr 2, 2025

19. closed caption for ringcentral calls

    9 votes

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    2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Apr 2, 2025

20. Closed caption in Phone app

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Apr 2, 2025