Settings and activity

73 results found

1. receive 2 calls

   13 votes

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   0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminYulia (Group Product Manager, CX, RingCentral) responded

   Thank you for sharing your request regarding the ability to receive multiple calls simultaneously in the RingCX platform. To better understand your needs and explore potential solutions, could you provide more details about the specific business scenario?

   For instance:

   • Are you looking for agents to handle multiple calls simultaneously?
   • If so, could you elaborate on why this is needed and how it aligns with your workflow?
   • Are there particular use cases or challenges you’re trying to address with this feature?
   • 
     

   Your input will help us gain clarity and ensure that we can address your requirements effectively.

   Reinier supported this idea  ·  Jan 27, 2026

2. RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions

   11 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Jan 21, 2026

3. Forward a voicemail to another extension

   39 votes

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   Planned  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Jan 21, 2026

4. Transfer Voicemail Message to another extension

   12 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Jan 21, 2026

5. Call Waiting notification

   6 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Jan 16, 2026

6. Increase Retention Period for Sent Faxes

   129 votes

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   Under Review  ·  15 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Jan 16, 2026

7. Restrict my agents from seeing the "New messages" inbox

   3 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Jan 2, 2026

8. Simultaneous Ring option for Call Queues/Skill

   15 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Dec 24, 2025

9. Dashboard for agents and supervisors in RingCX

   68 votes

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   Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Oct 23, 2025

10. Quality of Service (QoS) Portal for RingCX Calls

    68 votes

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    New  ·  12 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Oct 18, 2025

11. outbound caller ID options on desk phones

    14 votes

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    New  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Oct 9, 2025

12. Allowing warm transfers from Ring Central desktop to the Contact Center

    • 

    38 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Aug 28, 2025

13. RingCX Voicemail Access in Call Logs

    5 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Aug 25, 2025

14. Option to Transfer RingCX Calls Directly to RingEX Ext's Voicemail

    48 votes

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    Under Review  ·  19 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Aug 25, 2025

15. Display Caller ID Name On MAX Agent

    6 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Aug 19, 2025

16. Centralized SIP Settings

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Aug 6, 2025

17. Make call queue numbers available as outbound caller ID numbers in User Settings templates

    63 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Jul 17, 2025

18. Synchronization of External Shared Contacts between RingEX and RingCX Directories

    14 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  May 22, 2025

19. Spam Risk Caller ID to be removed

    119 votes

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    Under Review  ·  18 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  May 20, 2025

20. Improve AI Transcription

    41 votes

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    New  ·  5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  May 11, 2025