Settings and activity

76 results found

1. RingCX Digital chat_Disable the "ding sound/sound notification" on the customer's browser.

   7 votes

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   New  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Feb 10, 2026

2. RingCX Digital Message Notification Improvements

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   44 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Feb 10, 2026

3. Configurable Notification Sounds for RingCX Engage Digital

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   New  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Feb 10, 2026

4. receive 2 calls

   13 votes

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   0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminYulia (Group Product Manager, CX, RingCentral) responded

   Thank you for sharing your request regarding the ability to receive multiple calls simultaneously in the RingCX platform. To better understand your needs and explore potential solutions, could you provide more details about the specific business scenario?

   For instance:

   • Are you looking for agents to handle multiple calls simultaneously?
   • If so, could you elaborate on why this is needed and how it aligns with your workflow?
   • Are there particular use cases or challenges you’re trying to address with this feature?
   • 
     

   Your input will help us gain clarity and ensure that we can address your requirements effectively.

   Reinier supported this idea  ·  Jan 27, 2026

5. RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions

   11 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Jan 21, 2026

6. Forward a voicemail to another extension

   39 votes

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   Planned  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Jan 21, 2026

7. Transfer Voicemail Message to another extension

   12 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Jan 21, 2026

8. Call Waiting notification

   7 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Jan 16, 2026

9. Increase Retention Period for Sent Faxes

   131 votes

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   Under Review  ·  16 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Reinier supported this idea  ·  Jan 16, 2026

10. Restrict my agents from seeing the "New messages" inbox

    3 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Jan 2, 2026

11. Simultaneous Ring option for Call Queues/Skill

    15 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Dec 24, 2025

12. Dashboard for agents and supervisors in RingCX

    72 votes

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    Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Oct 23, 2025

13. Quality of Service (QoS) Portal for RingCX Calls

    68 votes

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    New  ·  12 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Oct 18, 2025

14. outbound caller ID options on desk phones

    14 votes

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    New  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Oct 9, 2025

15. Allowing warm transfers from Ring Central desktop to the Contact Center

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    38 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Aug 28, 2025

16. RingCX Voicemail Access in Call Logs

    5 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Aug 25, 2025

17. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    127 votes

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    Planned  ·  35 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Aug 25, 2025

18. Display Caller ID Name On MAX Agent

    6 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Aug 19, 2025

19. Centralized SIP Settings

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Aug 6, 2025

20. Make call queue numbers available as outbound caller ID numbers in User Settings templates

    63 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Reinier supported this idea  ·  Jul 17, 2025