Settings and activity
13 results found
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1 vote
Alexander
shared this idea
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2 votesAlexander
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15 votes
An error occurred while saving the comment -
24 votes
An error occurred while saving the comment Alexander
commented
Would be very beneficial if HUD could show the status of queue users. We can currently see their general status (online, offline, on a call, etc) but we can not see any thing related to if they are currently accepting queue calls.
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4 votesAlexander
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520 votes
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377 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating… -
694 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024.
Planned for Q2 2024.
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12 votes
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26 votes
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35 votes
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7 votes
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125 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Early access for qualifying accounts is available! Reach out to your account manager to learn more and get early access to message replies. Thanks!
When making an outbound call from a softphone, a user has an option to select what number they want for their caller ID. We have a pretty large number of extra company numbers that we like to keep on hand, however we don't want all users to be able to use these numbers. Would love a tool for admin to be able to set numbers they can use.Additionally, currently it doesn't seem like there is a way for people to make an outbound call using the number of a queue...we assign popular numbers to our queues and would like users who are in queues to be able to make calls from their respective queues.