← RingCentral Ideas

Settings and activity

13 results found

  1. alert

    2 votes
    New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
    How important is this to you?
    Alexander shared this idea  · 

  2. RingCentral should have alert notification setting which should trigger if number of calls made daily are less than 25 (Each User))

    2 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Alexander supported this idea  · 

  3. Have the option to use all numbers on the account as the outbound caller ID.

    17 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Alexander commented  · 

    When making an outbound call from a softphone, a user has an option to select what number they want for their caller ID. We have a pretty large number of extra company numbers that we like to keep on hand, however we don't want all users to be able to use these numbers. Would love a tool for admin to be able to set numbers they can use.Additionally, currently it doesn't seem like there is a way for people to make an outbound call using the number of a queue...we assign popular numbers to our queues and would like users who are in queues to be able to make calls from their respective queues.

  4. Display user "accepting queue calls" status in the HUD.

    24 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Alexander commented  · 

    Would be very beneficial if HUD could show the status of queue users. We can currently see their general status (online, offline, on a call, etc) but we can not see any thing related to if they are currently accepting queue calls.

  5. LOB Analytics-include more rows per page, allow for longer heights, and give option for breakdowns in trend widget

    4 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Alexander shared this idea  · 

  6. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    584 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

  7. Multiple RingCentral Profiles, Simultaneously Logged In

    391 votes
    24 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating…

  8. Shared SMS were multiple users can receive and send SMS on specific number

    765 votes
    161 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?

  9. Access and manage Queue Voicemails from within the RC App

    12 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  10. Call Queue Voicemails

    26 votes
    Implemented  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  11. Add an option to disable the 911 warning

    35 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  12. Reporting needed by IVR button press

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  13. Create threads from messages

    147 votes
    14 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
    How important is this to you?