Settings and activity
16 results found
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1 vote
Alexander
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17 votesAlexander
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2 votesAlexander
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2 votesAlexander
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2 votesAlexander
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17 votes
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24 votes
An error occurred while saving the comment Alexander
commented
Would be very beneficial if HUD could show the status of queue users. We can currently see their general status (online, offline, on a call, etc) but we can not see any thing related to if they are currently accepting queue calls.
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4 votesAlexander
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646 votes
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395 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating… -
810 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!
To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.
Thank you!
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147 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is available across all RingCentral accounts as of 3/4/2025, please ensure you are on the latest version of the app. Thank you!
When making an outbound call from a softphone, a user has an option to select what number they want for their caller ID. We have a pretty large number of extra company numbers that we like to keep on hand, however we don't want all users to be able to use these numbers. Would love a tool for admin to be able to set numbers they can use.Additionally, currently it doesn't seem like there is a way for people to make an outbound call using the number of a queue...we assign popular numbers to our queues and would like users who are in queues to be able to make calls from their respective queues.