Settings and activity

17 results found

1. Allow Visibility to see which templates are assigned to a user

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Advantage Learning shared this idea  ·  May 23, 2021

2. Enable adding of multiple recordings in IVR prompts

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Advantage Learning shared this idea  ·  May 25, 2021

3. Give a reminder when calls are in Park

   72 votes

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   Planned  ·  18 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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4. Account-Wide Holiday Settings and/or Holiday Templates

   220 votes

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   21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you!
   An error occurred while saving the comment
   Advantage Learning commented  ·  May 1, 2021  ·  Edit…  ·  Delete…

   Currently on custom rules closures for holidays the voicemail routes to the in hours voicemail during the business hours even though the queue is 'closed'. This voicemail states the agents are busy. We would like this to route to the after hours voicemail even during business hours stating we are closed - since we are. Otherwise we have to manually change the voicemail for holidays or manually shut the queue down for that day

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5. Allow Super Admin Users to Manage What Counts as an Abandoned Call

   46 votes

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   Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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6. Add a "Who's On Deck" widget to Live Reports

   21 votes

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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7. Provide admins with the ability to disable self registration for a specific domain at ringcentral/signup.

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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8. Domain Control

   65 votes

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   Implemented  ·  15 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Adjust how missed calls are categorized for group calls

   473 votes

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   60 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

10. Option to remove a caller from the conference call and to see if the caller is still there

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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11. IVR Path reporting on standard Analytics

    18 votes

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    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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12. Download User List with All Settings/Permissions etc

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Add an audio tone for calls being transferred

    128 votes

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    Planned  ·  24 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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14. Allow a Call Queue to disable voicemail

    41 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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15. Give Admin options to clear voice mails and sms messages for any account

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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16. Hide a user or call queue from Directory

    15 votes

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    Implemented  ·  6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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17. Forward a voicemail message to another extension from RingCentral App, or by phone

    28 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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