← RingCentral Ideas

Settings and activity

17 results found

  1. Allow Visibility to see which templates are assigned to a user

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Advantage Learning shared this idea  · 

  2. Enable adding of multiple recordings in IVR prompts

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Advantage Learning shared this idea  · 

  3. Give a reminder when calls are in Park

    73 votes
    Planned  ·  18 comments  ·  Phone & Messaging » Other  ·  Admin →
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  4. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

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    Advantage Learning commented  · 

    Currently on custom rules closures for holidays the voicemail routes to the in hours voicemail during the business hours even though the queue is 'closed'. This voicemail states the agents are busy. We would like this to route to the after hours voicemail even during business hours stating we are closed - since we are. Otherwise we have to manually change the voicemail for holidays or manually shut the queue down for that day

  5. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    46 votes
    Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  6. Add a "Who's On Deck" widget to Live Reports

    21 votes
    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  7. Provide admins with the ability to disable self registration for a specific domain at ringcentral/signup.

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  8. Domain Control

    65 votes
    Implemented  ·  15 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. Adjust how missed calls are categorized for group calls

    473 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  10. Option to remove a caller from the conference call and to see if the caller is still there

    17 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  11. IVR Path reporting on standard Analytics

    21 votes
    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  12. Download User List with All Settings/Permissions etc

    16 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  13. Add an audio tone for calls being transferred

    130 votes
    Planned  ·  25 comments  ·  Phone & Messaging  ·  Admin →
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  14. Allow a Call Queue to disable voicemail

    45 votes
    Future Consideration  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  15. Give Admin options to clear voice mails and sms messages for any account

    12 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  16. Hide a user or call queue from Directory

    15 votes
    Implemented  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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  17. Forward a voicemail message to another extension from RingCentral App, or by phone

    33 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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